Admissions Coordinator

Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.Come join one of WA's largest Aged Care organisations.We welcome your aged care experience.At Southern Cross Care (WA), we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support, and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.About the role and where you will be working:The role of Admissions Coordinator is to act as the main point of contact for prospective residents and their significant others entering the facility by creating a warm, friendly environment.You will be responsible for providing accurate information regarding the admissions process and Southern Cross Care (WA) policy. You will be governed by legislative requirements and have knowledge of the facilities and their requirements.This position will be based in our Central Office located in Rivervale.We’ll also be asking you to:Respond to enquiries received via various methods including email, phone, and site referral.Ensure occupancy targets are met and maintained.Liaise with social workers and placement agents.Client contract signing.Perform administrative duties as advised by the manager.Ensure compliance with relevant legislation, policies, and codes of practice.Compile routine statistics as required by the organisation using charts, spreadsheets, and graphs from source materials and calculations as requested.Work towards continuous improvement of services.Exchange information, ideas, and suggestions for improvement of service.Actively liaise and cooperate with all facility personnel to facilitate admissions.About you:You will have strong interpersonal skills, with the ability to work collaboratively and communicate effectively across a range of stakeholders both verbally and in writing. You will also have previous experience in an aged care environment in a busy multi-faceted role.To be considered for this role, you’ll need:Strong interpersonal skills, with the ability to work collaboratively and communicate effectively across a range of stakeholders both verbally and in writing.Previous experience in an aged care environment in a busy multi-faceted role.Excellent customer service skills including presentation, communication, and values.Customer service focused and promotes a client-focused approach in all activities and behaviours.Highly motivated and adaptable, with the ability to work flexibly and manage competing priorities.Demonstrated organisational and time management skills and the ability to prioritise effectively and multi-task.Able to work independently and as part of a team.Demonstrated understanding of the links between the values and mission of the organisation and the facility service delivery.Respect the dignity and privacy of clients and keep confidential information secure.Proficient in MS Office and Excel applications.Working with us:At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.Corporate Health Insurance with HBF.Free employee assistance program.A diverse range of services which allows professional development and growth.How to apply:To express your interest, please apply with an up-to-date resume and a cover letter outlining your qualifications and experience.Kindly note, if your application progresses to an interview, we’ll be asking for:National Police Clearance (current within 6 months).Immunisation record (Flu & COVID-19).About us:Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health, and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care, and accommodation needs of our aging population and those living with mental illness.Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing, and home care portfolio.Our promise to our clients, residents, and each other is to enable extraordinary because we;Listen, Act ,

Do not give up, Work as one.Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.For more information on the services we provide, visit: scrosswa.org.au

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