Vineyard Vines, LLC
Manager, Omni Operations & OMS Systems
Vineyard Vines, LLC, Stamford, Connecticut, United States, 06925
Manager, Omni Operations & OMS Systems
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
The Omni Channel OMS & POS Manager position will provide both operational support and new solution delivery services for the digital and retail business channels that comprise the majority of the business. This position will be based in our Stamford, Connecticut headquarters, and it will report to the Senior Director of IT Application Delivery & Support.
In 2021, we implemented the Manhattan Active Omni (MAO) application, an integrated order management and point of sale systems platform to deliver on omni channel business strategies and better service our customers. In conjunction, we also implemented a new master data management tool (Profisee) and a new payment technology (Braintree by PayPal). This position will play a leading role with our business partners, our technology vendors and the rest of our technology team in helping us to move to a higher gear of business traction with these powerful new tools. This includes a full range of application support services, in partnership with our internal Service Desk and our Manhattan, PayPal and our other technology partners. And it will also include responsibilities for supporting our business partners with new configurations and solutions to drive our omni channel business strategy.
We need a leader with hands-on MAO configuration experience who also has demonstrated strong self-initiative and excellent communications & teamwork skills. Success will be measured by the quality timeliness of solution delivery and support as well as the feedback of business and IT partners regarding collaborative teamwork. We would prefer some experience in the apparel and accessories industry as well, especially in a high volume, multi-channel retail business.
Key Responsibilities:
Lead all IT solution delivery and support activities involving the MAO platform for our digital and store operations, including preparing requirement documentation & discussions, coordinating development and release activities, personally handling configuration requirements and changes.
Manage solution delivery and support activities, including other members of the IT team & vendors to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner
Manage all aspects of testing for changes required to support new solution delivery or on-going operational support needs. This includes test script development, test execution, documentation of test results and troubleshooting test-related challenges.
Partner with store operations team to identify business efficiency opportunities and to resolve business challenges by relating them to Manhattan ActiveOmni system functionality and operations.
Support all MAO modules.
Develop expertise in all of the integrations that are critical for the omni channel ecosystem, including integrations with the new payments platform (PayPal), the PLM system (Centric), the ERP system (JDA MMS), the wholesale order management system (BlueCherry), the warehouse management system (Manhattan WMOS), the new 3D customization tool for embroidery and screen-printing (Spectrum), the enterprise master data platform for customer (Profisee) and the enterprise business intelligence platform (Power BI)
Assist the business with change management and communication, including the development of training materials, user manuals and other documentation to support new functionality releases.
What You Bring:
5-10 years of overall professional experience, including 2-3 years of hands-on experience with MAO or related software in a retail or CPG environment
Understanding of business processes related to both digital and retail store operations. Industry-specific experience in apparel is a plus.
Ability to operate with a sense of urgency and to rally appropriate teams to quickly and effectively troubleshoot issues and track them to root cause resolution.
Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills.
Excellent analytical, problem solving skills and ability to communicate insightful analysis and recommendations to various levels of management, including Directors & Vice Presidents
Proven ability to collaborate and build strong relationships across an organization
The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
High level of competency with Microsoft applications, including Excel and Power Point
Excellent written and oral communication skills
Self-initiative and ability to be operate effectively on your own with our business and technology partners.
Bachelor’s degree in related field is required
Every-day will feel this good because:
We have a fun-spirited entrepreneurial culture filled with truly "good" people
We have flexible working hours and work from home days to accommodate your personal life
We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance
We have an onsite gym as well as health & financial wellness programs to keep you active
We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
#J-18808-Ljbffr
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
The Omni Channel OMS & POS Manager position will provide both operational support and new solution delivery services for the digital and retail business channels that comprise the majority of the business. This position will be based in our Stamford, Connecticut headquarters, and it will report to the Senior Director of IT Application Delivery & Support.
In 2021, we implemented the Manhattan Active Omni (MAO) application, an integrated order management and point of sale systems platform to deliver on omni channel business strategies and better service our customers. In conjunction, we also implemented a new master data management tool (Profisee) and a new payment technology (Braintree by PayPal). This position will play a leading role with our business partners, our technology vendors and the rest of our technology team in helping us to move to a higher gear of business traction with these powerful new tools. This includes a full range of application support services, in partnership with our internal Service Desk and our Manhattan, PayPal and our other technology partners. And it will also include responsibilities for supporting our business partners with new configurations and solutions to drive our omni channel business strategy.
We need a leader with hands-on MAO configuration experience who also has demonstrated strong self-initiative and excellent communications & teamwork skills. Success will be measured by the quality timeliness of solution delivery and support as well as the feedback of business and IT partners regarding collaborative teamwork. We would prefer some experience in the apparel and accessories industry as well, especially in a high volume, multi-channel retail business.
Key Responsibilities:
Lead all IT solution delivery and support activities involving the MAO platform for our digital and store operations, including preparing requirement documentation & discussions, coordinating development and release activities, personally handling configuration requirements and changes.
Manage solution delivery and support activities, including other members of the IT team & vendors to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner
Manage all aspects of testing for changes required to support new solution delivery or on-going operational support needs. This includes test script development, test execution, documentation of test results and troubleshooting test-related challenges.
Partner with store operations team to identify business efficiency opportunities and to resolve business challenges by relating them to Manhattan ActiveOmni system functionality and operations.
Support all MAO modules.
Develop expertise in all of the integrations that are critical for the omni channel ecosystem, including integrations with the new payments platform (PayPal), the PLM system (Centric), the ERP system (JDA MMS), the wholesale order management system (BlueCherry), the warehouse management system (Manhattan WMOS), the new 3D customization tool for embroidery and screen-printing (Spectrum), the enterprise master data platform for customer (Profisee) and the enterprise business intelligence platform (Power BI)
Assist the business with change management and communication, including the development of training materials, user manuals and other documentation to support new functionality releases.
What You Bring:
5-10 years of overall professional experience, including 2-3 years of hands-on experience with MAO or related software in a retail or CPG environment
Understanding of business processes related to both digital and retail store operations. Industry-specific experience in apparel is a plus.
Ability to operate with a sense of urgency and to rally appropriate teams to quickly and effectively troubleshoot issues and track them to root cause resolution.
Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills.
Excellent analytical, problem solving skills and ability to communicate insightful analysis and recommendations to various levels of management, including Directors & Vice Presidents
Proven ability to collaborate and build strong relationships across an organization
The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
High level of competency with Microsoft applications, including Excel and Power Point
Excellent written and oral communication skills
Self-initiative and ability to be operate effectively on your own with our business and technology partners.
Bachelor’s degree in related field is required
Every-day will feel this good because:
We have a fun-spirited entrepreneurial culture filled with truly "good" people
We have flexible working hours and work from home days to accommodate your personal life
We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance
We have an onsite gym as well as health & financial wellness programs to keep you active
We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
#J-18808-Ljbffr