Aon
Billing and Payroll Customer Service Benefit Specialist
Aon, Orlando, Florida, us, 32885
Billing and Payroll Customer Service Benefit Specialist
This is a virtual role with the flexibility to work anywhere in the continental United States.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeProvides a high level of customer service utilizing extensive knowledge of all benefit programs offered, the client base, and systems.Exhibits excellent communication skills, listening skills, and the ability to handle all types of clients, providing product information about plans to enable clients to make knowledgeable choices.Responsible for the entry, maintenance, and organization of all premium contribution information, as well as Aon and Carrier online customer/policy information.Available and able to handle all inbound and outbound client calls, including determining the nature of the call, documenting, researching, taking all necessary actions, completion of forms, and following up as needed.Handles policy claims, cancellations, including carrier cancellation letters, client change of address.Must be polite and courteous with all customers and staff, always maintaining a professional demeanor.Contributes to the overall customer service established phone goals for Average Speed of Answer and Abandonment Rate.Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to telephone and written inquiries received.Processes all incoming work volume within the established goals and parameters.Handles reports related to but not limited to: Life/Disability, Monthly Status, Waivers, address changes and refunds, death claims, etc.Reviews pending issues for assigned clients to ensure completion and necessary follow-up on open items with an acknowledgement within 24 hours and follow-up/resolution within 3 business days.Assists with accounting-related tasks such as contacting clients with delinquent and non-payment accounts to obtain payments, billing/invoicing discrepancies/reports ensuring maintenance of accurate billing records for clients.Assists assigned AEs/sales producers with client issues and other sales support tasks.Supports assigned team in new business case implementation and/or existing customer changes, including assistance as needed with the setup of ancillary accounts.Works with customers and carriers to resolve issues for assigned clients.Maintains good communication and rapport with carriers.Advises management of escalation/system issues affecting retention and service levels.Performs on-the-job training of new employees as assigned.Adheres to all work and break schedules.Keeps work areas neat, clean, and organized.Performs extra work-related projects/duties as needed.Skills and experience that will lead to successMinimum of 2 years' experience in the healthcare insurance industry working with all product lines, excellent customer service skills.Utilizes basic mathematical concepts to solve practical applications/problems.Ability to read, analyze, interpret financial reports and legal documents.Ability to respond to common inquiries of complaints from customers, regulatory agencies, or members of the business community.Ability to think creatively, identify problems, collect data, establish facts, and draw valid conclusions.Must be proficient in MS Office suite of products, with intermediary skills in Excel (i.e., creating/formatting spreadsheets; sorting data; data entry).Must be able to learn and work with any corporate proprietary software tools.Must have or develop strong knowledge of product lines and related insurance concepts.Must be able to develop and maintain strong business relationships as well as the ability to deal effectively with difficult or sensitive situations.Must have excellent organizational skills and attention to detail.Must be able to work independently and as part of a team.Must have strong organizational skills.Ability to work well with others within the department and company.Display strong leadership qualities and be very self-motivated.Ability and flexibility to work additional hours as needed.Preferred Experience2-15 Health & Life (Including Annuities & Variable Contracts) Agent License.EducationHigh school diploma or general education degree (GED) is required.Pay TransparencyThe salary range for this position (intended for U.S. applicants) is $35,000-$42,000 annually. The actual salary will vary based on the applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant's geographic location.How we support our colleaguesAon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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This is a virtual role with the flexibility to work anywhere in the continental United States.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeProvides a high level of customer service utilizing extensive knowledge of all benefit programs offered, the client base, and systems.Exhibits excellent communication skills, listening skills, and the ability to handle all types of clients, providing product information about plans to enable clients to make knowledgeable choices.Responsible for the entry, maintenance, and organization of all premium contribution information, as well as Aon and Carrier online customer/policy information.Available and able to handle all inbound and outbound client calls, including determining the nature of the call, documenting, researching, taking all necessary actions, completion of forms, and following up as needed.Handles policy claims, cancellations, including carrier cancellation letters, client change of address.Must be polite and courteous with all customers and staff, always maintaining a professional demeanor.Contributes to the overall customer service established phone goals for Average Speed of Answer and Abandonment Rate.Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to telephone and written inquiries received.Processes all incoming work volume within the established goals and parameters.Handles reports related to but not limited to: Life/Disability, Monthly Status, Waivers, address changes and refunds, death claims, etc.Reviews pending issues for assigned clients to ensure completion and necessary follow-up on open items with an acknowledgement within 24 hours and follow-up/resolution within 3 business days.Assists with accounting-related tasks such as contacting clients with delinquent and non-payment accounts to obtain payments, billing/invoicing discrepancies/reports ensuring maintenance of accurate billing records for clients.Assists assigned AEs/sales producers with client issues and other sales support tasks.Supports assigned team in new business case implementation and/or existing customer changes, including assistance as needed with the setup of ancillary accounts.Works with customers and carriers to resolve issues for assigned clients.Maintains good communication and rapport with carriers.Advises management of escalation/system issues affecting retention and service levels.Performs on-the-job training of new employees as assigned.Adheres to all work and break schedules.Keeps work areas neat, clean, and organized.Performs extra work-related projects/duties as needed.Skills and experience that will lead to successMinimum of 2 years' experience in the healthcare insurance industry working with all product lines, excellent customer service skills.Utilizes basic mathematical concepts to solve practical applications/problems.Ability to read, analyze, interpret financial reports and legal documents.Ability to respond to common inquiries of complaints from customers, regulatory agencies, or members of the business community.Ability to think creatively, identify problems, collect data, establish facts, and draw valid conclusions.Must be proficient in MS Office suite of products, with intermediary skills in Excel (i.e., creating/formatting spreadsheets; sorting data; data entry).Must be able to learn and work with any corporate proprietary software tools.Must have or develop strong knowledge of product lines and related insurance concepts.Must be able to develop and maintain strong business relationships as well as the ability to deal effectively with difficult or sensitive situations.Must have excellent organizational skills and attention to detail.Must be able to work independently and as part of a team.Must have strong organizational skills.Ability to work well with others within the department and company.Display strong leadership qualities and be very self-motivated.Ability and flexibility to work additional hours as needed.Preferred Experience2-15 Health & Life (Including Annuities & Variable Contracts) Agent License.EducationHigh school diploma or general education degree (GED) is required.Pay TransparencyThe salary range for this position (intended for U.S. applicants) is $35,000-$42,000 annually. The actual salary will vary based on the applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant's geographic location.How we support our colleaguesAon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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