Amex
Senior Manager-Control Management
Amex, New York, New York, us, 10261
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Here in
Credit & Fraud Risk , our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.
The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Credit & Fraud Risk is looking for a Sr. Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, Credit & Fraud Risk Issues, Events & Remediation will:
Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
Investigate and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Scope & triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Perform sample testing of issues to ensure resolution is complete and effective
Opine on specific control enhancements related to issues
Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees
Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Managing investigation and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
Overseeing BU remediation process for operational risk issues and events
Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Here in
Credit & Fraud Risk , our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.
The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Credit & Fraud Risk is looking for a Sr. Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, Credit & Fraud Risk Issues, Events & Remediation will:
Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
Investigate and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Scope & triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Perform sample testing of issues to ensure resolution is complete and effective
Opine on specific control enhancements related to issues
Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees
Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Managing investigation and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
Overseeing BU remediation process for operational risk issues and events
Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
#J-18808-Ljbffr