Assistant General Manager

Job TitleAssistant General ManagerLocation: McLean, VAJob DescriptionThe Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. This onsite role assists the General Manager with office, administrative, and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service are essential for success in this role.Daily responsibilities:Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.Work with the board on strategic initiatives, policy governance, and association projects.Walk and inspect property, ensuring it is well maintained and HOA Code, Compliance, Rules & Regulations are adhered to.Issue violation letters to homeowners and follow up to ensure corrections.Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors, and contractors.Research and respond to inquiries in person, by phone, and email.Data entry and update information in the database; record and track documents and information.Assist in creating and managing budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.Assist homeowners in completing architectural review forms and follow up with homeowners on the Board’s decision.Assist with other projects as assigned.Requirements2+ years of community association experience.Well-versed in condominium association management.Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.CMCA, AMS, or PCAM preferred.Customer service driven and team oriented with a consultative approach when assisting others.Confident in experience and collaborative spirit.Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.Excellent communication skills (written and oral) and conflict resolution techniques.Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

www.associaonline.com

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