IBM
Software Engineering Apptio - Solution Architect Professional Multiple Cities
IBM, Austin, Texas, us, 78716
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and ResponsibilitiesAs part of the Apptio Global Practice Go To Market (GTM) team within the Customer Success (CS) organization, the Solution Architect - Cloudability will help shape and drive technical best practice architecture and configuration within the Cloudability Product line as well as the other products that integrate with the Cloudability Product line. Armed with deep product expertise from years of customer facing experience, he/she will work cross functionally with other technical consultants to build the best overall technical architecture and solution for the benefit of our customers. As an Apptio technical subject matter expert, the Solution Architect will be responsible for providing sound guidance & recommendations to teams in all phases of the customer lifecycle. To succeed, the Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast paced environment.
Us:As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:Growth MindsetDealing with ambiguity and changeTake ownership and has accountabilityCustomer-focusedFoster an inclusive environment
What We Want You To DoPerform design reviews and propose recommendations that balance business requirements with technical best practicesAct as the primary technical liaison between CS and EngineeringBroadcast technical bulletinsAssist project teams in understanding Engineering recommendationsPrioritize and advocate for product improvement ideas reported from the fieldProduce technical enablement content for the fieldDistill technical details into consumable concepts that can be explained to consultants and customersBuild tools to automate manual processes and analytics to inform future investmentsDesign and implement process changes to improve the technical delivery capabilities of the CS teamParticipate in technical escalations as necessaryAssist with root cause analysis when incidents ariseTrain future generations of architects
Required Technical and Professional Expertise5+ years of solid experience in a senior support, consulting, or engineering role for medium to large scale business software companyEducation in engineering, computer science, MIS, finance or equivalent experienceDemonstrated skills working with the Cloudability product for several yearsCloud Certified Practitioner (Cloud Architect preferred)
Preferred Technical and Professional ExpertiseStrong analytical and problem solving skills; detail-oriented and curiousExpert skills in data analysis/manipulation; versed in formulaic logic (e.g. Excel)Relational database concepts; advanced configuration/scripting/programming skillsAbility to prioritize among competing high-priority demandsSelf-starter – able to come up to speed on complex, difficult concepts with minimal assistanceAbility to communicate complex technical concepts to less technical audiences, both internal and externalClient-focused attitude -- a customer advocateTeam player with solid communication and presentation skillsHigh level knowledge of enterprise IT organizational, business, and technical environments
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Your Role and ResponsibilitiesAs part of the Apptio Global Practice Go To Market (GTM) team within the Customer Success (CS) organization, the Solution Architect - Cloudability will help shape and drive technical best practice architecture and configuration within the Cloudability Product line as well as the other products that integrate with the Cloudability Product line. Armed with deep product expertise from years of customer facing experience, he/she will work cross functionally with other technical consultants to build the best overall technical architecture and solution for the benefit of our customers. As an Apptio technical subject matter expert, the Solution Architect will be responsible for providing sound guidance & recommendations to teams in all phases of the customer lifecycle. To succeed, the Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast paced environment.
Us:As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:Growth MindsetDealing with ambiguity and changeTake ownership and has accountabilityCustomer-focusedFoster an inclusive environment
What We Want You To DoPerform design reviews and propose recommendations that balance business requirements with technical best practicesAct as the primary technical liaison between CS and EngineeringBroadcast technical bulletinsAssist project teams in understanding Engineering recommendationsPrioritize and advocate for product improvement ideas reported from the fieldProduce technical enablement content for the fieldDistill technical details into consumable concepts that can be explained to consultants and customersBuild tools to automate manual processes and analytics to inform future investmentsDesign and implement process changes to improve the technical delivery capabilities of the CS teamParticipate in technical escalations as necessaryAssist with root cause analysis when incidents ariseTrain future generations of architects
Required Technical and Professional Expertise5+ years of solid experience in a senior support, consulting, or engineering role for medium to large scale business software companyEducation in engineering, computer science, MIS, finance or equivalent experienceDemonstrated skills working with the Cloudability product for several yearsCloud Certified Practitioner (Cloud Architect preferred)
Preferred Technical and Professional ExpertiseStrong analytical and problem solving skills; detail-oriented and curiousExpert skills in data analysis/manipulation; versed in formulaic logic (e.g. Excel)Relational database concepts; advanced configuration/scripting/programming skillsAbility to prioritize among competing high-priority demandsSelf-starter – able to come up to speed on complex, difficult concepts with minimal assistanceAbility to communicate complex technical concepts to less technical audiences, both internal and externalClient-focused attitude -- a customer advocateTeam player with solid communication and presentation skillsHigh level knowledge of enterprise IT organizational, business, and technical environments
#J-18808-Ljbffr