Support Engineer, AGI Data Services

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Kindle is one example of this. Kindle is the best-selling product in the history of Amazon.com, and the Kindle business is one of the most innovative and fastest growing businesses at Amazon.The Amazon device team designs & engineers high profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. We provide customers a fully integrated service with instant access to millions of movies, TV shows, magazines, newspapers, books, songs, apps, and games.The Alexa Data Services team (ADS) is part of Amazon’s speech platform organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the Amazon Echo product.The Dev Ops Engineer - ADS Technology is accountable for the supporting software systems for ADS. They should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. They will be expected to balance detailed execution with speed and possess solid collaborative skills. They will be working in a fast-paced environment where every day brings new challenges and new opportunities. They should have excellent business and communication skills and be able to work with business owners to support and define solutions. They will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. They will be responsible for implementing and maintaining the solutions they provide. They will closely work with our other technical teams to ensure the design is effective and complements our tools. This position also requires exceptional technical expertise, a great understanding of the Computer Science fundamentals, and experience building systems.The successful candidate will be a recognized role model for their technical abilities.Summary of Responsibilities

Have the ability to learn technical concepts quickly with a strong sense of urgencyHave enthusiasm for working in a fast paced, rapidly changing environmentBe a creative problem solver, who is passionate about innovation and customer experience.Have a diverse background in related AWS technologies.Have strong written and oral communication skillsCan deal with ambiguity; work with minimum supervision.BASIC QUALIFICATIONS

2+ years of software development, or 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern programming languagesPREFERRED QUALIFICATIONS

Knowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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