IT Analyst Technical Infrastructure

Career Area:Business Technologies, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.At Caterpillar, we work to help our customers build a better world. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a

IT Analyst Technical Infrastructure in Morton, IL.The

Product Support and Logistics Division (PSLD)

is one of the most innovative divisions within Caterpillar. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components and Maintenance Components.We’re

committed

to our customers, who build a better world with our products, services and solutions. We’re exploring new ideas and opportunities –

innovating

to discover the breakthroughs necessary for tomorrow’s growth.Job Summary:As an

IT Analyst Technical Infrastructure

within the Logistics Information Services division, you will assist in the development, support and maintenance of automation eco-systems to meet customer order fulfillment demands.Additional Info:This role is located in Morton, IL and does not offer relocation.This role is 1st shift.Our team embraces flexibility through a hybrid work model.This role requires up to 20% domestic travel.What You Will Do:Performing first line support and monitoring for various automation solutions across Caterpillar Parts facilities.Assisting in development of automated end to end monitoring solutions with IT infrastructure architects and other developers.Proactively monitoring, investigating, and supporting automation systems deployed across Caterpillar Parts facilities.Performing testing of changes for automation systems & components according to IT Technology Service Management (ITSM) change management processes.Supporting daily site usage of automation systems by handling incoming incident tickets.Working with local facility staff, Network Team, Cybersecurity Team, and other impacted subject matter experts to implement system enhancements.Performing basic network monitoring and troubleshooting connection issues for automation systems at sites.Providing off-shift and weekend support for incidents and production migrations related to site automation.What You Have (Required Skills):Hardware Infrastructure:

Knowledge of Technical architecture and systems programming.Technical Excellence:

Knowledge of a given technology and various application methods.Systems Software Infrastructure:

Knowledge of system software interaction, database management systems, communications protocols, and other development tools.What Will Put You Ahead (Preferred Skills):Bachelor’s degree or higher OR extensive experience in IT Infrastructure.Experience with following ITSM incident, change, and problem management procedures.Knowledge of VMware environments and basic operations and monitoring of related virtual servers.Local Area Network administration using Cisco Prime network monitoring.Planning and testing experience.Experience with disaster recovery and/or business continuity planning & testing.Experience with Linux systems and warehouse management systems such as SAP.What You Will Get:In this role, you will have the opportunity to work on a global team, working closely with facility engineers and site IT contacts.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.Posting Dates:November 11, 2024 - November 25, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our

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