IT Network Asset Manager

IT Network Asset ManagerJob SummaryThe IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians to ensure successful execution or response to customer follow-up, ensure compliance with service level agreements (SLAs), and maintain strong relationships with both internal and external stakeholders. Coordinates with third parties and customers in the execution of the network refresh strategy and plans. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management. This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans and strategies while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.Required QualificationsBachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology or network operations.Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts, and accessories.Robust knowledge of the use of asset management software or systems.Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.Strong coordination and leadership skills to manage field service activities effectively.Demonstrated experience in monitoring and managing service level agreements (SLAs).Excellent customer service and interpersonal skills.Advanced analytical and problem-solving skills.Strong written and verbal communication skills.Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.Advanced organizational skills and able to balance competing priorities.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.Thinks creatively and proposes innovative ideas.Able to provide necessary documentation such as valid California driver's license.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.

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