S&P Global, Inc.
Application Support Engineer
S&P Global, Inc., Raleigh, North Carolina, United States, 27601
About the Role:
Grade Level (for internal use):
09The Team:Service Management is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in Public Markets Group. The Service Management team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.Responsibilities and ImpactWe are seeking an experienced Service Management professional with a minimum of 5 years work experience to join the team in Dallas, US. The role encompasses 2nd line technical application support & Cloud Infrastructure Management for our Issuer Solutions Platforms within Public Markets group of Enterprise Solutions. This person will report directly to the Global Manager responsible for application support and will work closely with the global team contributing to the quality of our support.Handling support requests; incident, problem and change management, and business continuity activities, to ensure flawless and quality delivery of services to end users.Provide second line client-facing technical support for issues escalated by first line support teams.Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.Compensation/Benefits Information:
(This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $60,341 to $133,100. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click
here .What We’re Looking For:Basic Required Qualifications:Proactive monitoring and management of business critical 24x7 real-time.Ensure incidents are correctly processed, assessing business and technical impact and severity.Taking ownership of application incidents and ensuring that they are resolved.Ensuring the communication to the business community remains active.Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation.Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's.Proactively share knowledge with the team and update the knowledge base with support documentation.Work to provide services to agreed Service Level Targets and Operating Level Agreements.University Graduate of Computer Science or Engineering degree.Minimum of 5 years of direct experience in Site Reliability Engineering or DevOps roles.Proficiency with cloud computing environments (AWS / GCP/ Azure).Good understanding of Application Support processes.Ideally familiar with monitoring tools such as Splunk, Cloudwatch, Dotcom and Monolith.Expertise in SQL Server/PostgreSQL.Experience with advanced observability tools.Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.Must understand operating systems most especially Windows and Linux.Ideally would have experience of working in the Finance Industry and/or experience of S&P Global products.Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
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Grade Level (for internal use):
09The Team:Service Management is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in Public Markets Group. The Service Management team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.Responsibilities and ImpactWe are seeking an experienced Service Management professional with a minimum of 5 years work experience to join the team in Dallas, US. The role encompasses 2nd line technical application support & Cloud Infrastructure Management for our Issuer Solutions Platforms within Public Markets group of Enterprise Solutions. This person will report directly to the Global Manager responsible for application support and will work closely with the global team contributing to the quality of our support.Handling support requests; incident, problem and change management, and business continuity activities, to ensure flawless and quality delivery of services to end users.Provide second line client-facing technical support for issues escalated by first line support teams.Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.Compensation/Benefits Information:
(This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $60,341 to $133,100. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click
here .What We’re Looking For:Basic Required Qualifications:Proactive monitoring and management of business critical 24x7 real-time.Ensure incidents are correctly processed, assessing business and technical impact and severity.Taking ownership of application incidents and ensuring that they are resolved.Ensuring the communication to the business community remains active.Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation.Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's.Proactively share knowledge with the team and update the knowledge base with support documentation.Work to provide services to agreed Service Level Targets and Operating Level Agreements.University Graduate of Computer Science or Engineering degree.Minimum of 5 years of direct experience in Site Reliability Engineering or DevOps roles.Proficiency with cloud computing environments (AWS / GCP/ Azure).Good understanding of Application Support processes.Ideally familiar with monitoring tools such as Splunk, Cloudwatch, Dotcom and Monolith.Expertise in SQL Server/PostgreSQL.Experience with advanced observability tools.Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.Must understand operating systems most especially Windows and Linux.Ideally would have experience of working in the Finance Industry and/or experience of S&P Global products.Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
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