Spa Operations Manager

We are seeking a highly skilled Multi-Unit Medical Spa Manager to oversee company-owned Prime IV spas across the United States. This role will ensure operational excellence, team leadership, and financial performance across multiple locations, with a focus on consistent service delivery, sales growth, and membership conversion. The ideal candidate will bring a strong foundation in spa or med spa operations, experience managing multi-location teams, and an understanding of the medical-adjacent

Core Responsibilities:

• Leadership and Oversight
• Lead, mentor, and manage spa managers to drive performance, service quality, and client satisfaction.
• Provide clear and consistent direction, coaching, and support to ensure each location meets Prime IV’s operational and financial standards.

1. Operations Management

• Oversee daily operations to maintain consistency across multiple locations, ensuring alignment with Prime IV’s brand standards.
• Ensure adherence to regulatory requirements and best practices in the medical-adjacent space, including oversight of staff credentials (e.g., nurses and nurse practitioners).
• Establish and maintain strong operational processes that prioritize client experience, safety, and effective service delivery.

1. Financial Performance

• Monitor and drive financial performance of each location, focusing on P&L management, budgeting, and revenue growth.
• Utilize KPIs and financial metrics to identify trends, set performance targets, and implement strategies to meet or exceed goals.
• Work closely with corporate leadership to ensure that each location is on track to achieve financial targets.

1. Sales and Membership Conversion

• Lead initiatives to drive sales and increase membership conversions, utilizing a strong coaching approach to upskill managers and their teams.
• Implement proven strategies to enhance sales effectiveness, client retention, and membership growth.
• Oversee marketing lead management, ensuring timely follow-ups through CRM and conversion optimization.

1. Team Building and Recruitment

• Ensure all locations comply with relevant state and federal regulations, including HIPAA, OSHA, and state health board guidelines.
• Maintain accurate records for staff certifications, spa licensing, and permits, ensuring compliance across locations.
• Develop and oversee quality assurance programs, conducting routine audits of cleanliness, safety, and protocol adherence.
• Respond to any compliance issues or inspection findings with corrective action plans to address deficiencies and improve processes.

1. Marketing and Business Development Support

• Manage hiring, training, and development for spa managers and key staff to build high-performing teams at each location.
• Partner with HR to ensure compliance with hiring practices and foster a positive work environment that aligns with company culture.

1. Brand Representation

• Act as a brand ambassador, ensuring all spas represent Prime IV’s values, image, and commitment to wellness.
• Collaborate with the corporate marketing team to align local marketing initiatives with brand strategy.

Other duties and projects as assigned by supervisor and/or department head.

Essential Skills, Experience, and Qualifications:

Required 

• Proven multi-unit management experience in a spa, med spa, or related wellness/medical-adjacent field.
• Strong foundation in P&L management, with a track record of driving financial performance through operational excellence.
• Familiarity with KPI analysis and performance management in a multi-location environment.
• Demonstrated experience in leading and developing managers; background in coaching, training, and team-building.
• Ability to work with nurses and nurse practitioners, understanding regulatory and operational considerations.
• Excellent skills in sales, membership conversion, and customer service.
• CRM experience for managing marketing leads and ensuring efficient client follow-up.

Preferred

• Prior experience in franchising, brand marketing, or med spa-specific operations.
• Familiarity with Prime IV’s product offerings, including IV and nutrition services, peptides for weight loss, NAD+, and BHRT.

Attributes needed to thrive in this role:

• Deeply collaborative — working closely with cross-functional partners, respecting various levels of expertise, and collaborating on new ideas
• A strategic and resourceful thinker — making qualitatively and quantitatively informed decisions and comfortable responding with humble confidence when the situation calls for it
• Innovative — finding new ways of building connections and mining stories through deep thinking and creativity
• An authentic and inspiring leader — rallying the team and franchisees around a clear vision and purpose
• Flexible and nimble — ability to rework or build new strategies, tactics, or processes to help stay ahead of our growing company.