Dayforce US, Inc.
Application Analyst
Dayforce US, Inc., Saint Paul, Minnesota, United States,
Posted Tuesday, November 12, 2024 at 5:00 AM | Expires Monday, January 13, 2025 at 4:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Location:
Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.About the opportunityJoin the Dayforce Support Team responsible for providing world-class application support for the Dayforce HCM solution; our award-winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe!Due to the growing demand for our HCM application, our Support Team is expanding. Our employees are fun, intelligent, team-oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for a: Applications Analyst.What you’ll get to doThe Application Analyst delivers B2B application support to Dayforce clients.Use your strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction leveraging your solid communication skills.Because customer focus is in your DNA, you will collaborate with client administrators as well as QA and Services teams to champion client priorities and drive incidents to closure.You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates.Provide Customer Support via email, phone, and video call if needed.You will contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including enhancing the customer support experience and optimizing internal processes and procedures.Skills and experience we value‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instill confidence in our customers.Ability to work flexible hours.Degree and/or relevant work experience in the industry preferred.What would make you really stand outSQL knowledge/experience and an understanding of relational database systems.Familiarity with Microsoft Server Technology (e.g., Windows, SQL Server, etc).Experience in using Salesforce.What’s in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.About the opportunityJoin the Dayforce Support Team responsible for providing world-class application support for the Dayforce HCM solution; our award-winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe!Due to the growing demand for our HCM application, our Support Team is expanding. Our employees are fun, intelligent, team-oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for a: Applications Analyst.What you’ll get to doThe Application Analyst delivers B2B application support to Dayforce clients.Use your strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction leveraging your solid communication skills.Because customer focus is in your DNA, you will collaborate with client administrators as well as QA and Services teams to champion client priorities and drive incidents to closure.You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates.Provide Customer Support via email, phone, and video call if needed.You will contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including enhancing the customer support experience and optimizing internal processes and procedures.Skills and experience we value‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instill confidence in our customers.Ability to work flexible hours.Degree and/or relevant work experience in the industry preferred.What would make you really stand outSQL knowledge/experience and an understanding of relational database systems.Familiarity with Microsoft Server Technology (e.g., Windows, SQL Server, etc).Experience in using Salesforce.What’s in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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