System Administrator I

SCOPE/CONTACTS: The System Administrator will provide first and second line technical support to internal staff. The successful candidate will require aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff issues, which may range from straightforward to more complicated technical issues. ESSENTIAL FUNCTIONS: Provides remote and on-site software installation services; ensures software applications are fully functional Assists the customer on use and feature functionality of the application Communicates the customers needs/expectations to appropriate personnel Notifies appropriate personnel of any application issues May analyze transaction processing Work as a liaison between the development team and technology team Serve as a Subject-Matter Expert and Technical Support for the current implementation and capabilities of the system Help identify software functionality and verify configuration of parameters Required to help test, implement, and evaluate new/existing software/applications Coordinate UAT for existing software updates/changes and any new software introduced in the environment Must be able to learn quickly / be detail oriented / have effective communication skills Proactively initiates positive change, ready to take independent action, make decisions and prepares in advance Analyzes information skillfully and develops solutions; makes rational, sound, timely decisions based on facts and procedures in place for alternatives available Will require travel to remote locations within our company MINIMUM QUALIFICATIONS: High school graduate or equivalent Able to work occasional holidays, weekends, or extended hours Periodic assignment to after-hours support Must be proficient in Computer systems Desire and ability to self-manage and learn diverse software applications Detail-oriented and logical thinker with strong analytical skills Capable of solving intermediate technical problems Strong written and verbal communication skills Experience in systems analysis and project management PREFERRED QUALIFICATIONS: Familiar with Office suite and overall PC operation Experience in client software installation Experience in banking or accounting software systems (Jack Henry Core) The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities