Internal Revenue Service
Senior Stakeholder Relationship Tax Consultant
Internal Revenue Service, Charlotte, North Carolina, United States, 28245
Duties
WHAT IS THE TAXPAYER SERVICES DIVISION?A description of the business units can be found at:Vacancies will be filled in the following specialty areas:SPEC - Stakeholders Partnership, Education, and Communication
The following are the duties of this position at the full working level.Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research-driven marketing strategies for agency programs, products and messages.Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarters offices on marketing program development and implementation. Provides support to product development.
Requirements
Conditions of Employment
Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or through education. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with the development and promotion of materials to customers or internal/external stakeholders, through the planning and implementation of marketing and communication plans, to inform and educate customers, taxpayers, and/or partners on various matters; Experience with marketing principles and techniques to assist in planning, coordinating and executing marketing plans and programs; Experience with promotional methods and media choices; Experience developing leveraged partnerships; Experience with written and oral communication to deliver presentations and written products.Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to.
FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional Information
Subject to a 1-year probationary period (unless already completed). Note: Current Federal employees may be required to serve a new probationary period (5 CFR 315.802(b)).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.This is a Bargaining unit position.Tour of Duty: Day shiftAlternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions:
Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.Obtain and use a Government-issued charge card for business-related travel.The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Online Application
- QuestionnaireEducation
- See Education Section aboveRegistration/License (if applicable)
- active, current registration/licenseHigh School Diploma
(or equivalent) - If you are 16 or 17 years of age, you
MUST
submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/14/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/14/2024.
To preview the Application Questionnaire, please click the following link:To begin the application process,
click the "Apply Online" button.You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.To complete,
you must click the "Submit Application" button prior to 11:59 PM (ET) on 11/14/2024.Agency Contact Information
IRS Kansas City ExternalEmail :Address :TS - CARE-Customer Assistance, Relationship and Education1111 Constitution Ave NWWashington, DC 20224US
Next Steps
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
#J-18808-Ljbffr
WHAT IS THE TAXPAYER SERVICES DIVISION?A description of the business units can be found at:Vacancies will be filled in the following specialty areas:SPEC - Stakeholders Partnership, Education, and Communication
The following are the duties of this position at the full working level.Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research-driven marketing strategies for agency programs, products and messages.Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarters offices on marketing program development and implementation. Provides support to product development.
Requirements
Conditions of Employment
Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or through education. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with the development and promotion of materials to customers or internal/external stakeholders, through the planning and implementation of marketing and communication plans, to inform and educate customers, taxpayers, and/or partners on various matters; Experience with marketing principles and techniques to assist in planning, coordinating and executing marketing plans and programs; Experience with promotional methods and media choices; Experience developing leveraged partnerships; Experience with written and oral communication to deliver presentations and written products.Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to.
FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional Information
Subject to a 1-year probationary period (unless already completed). Note: Current Federal employees may be required to serve a new probationary period (5 CFR 315.802(b)).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.This is a Bargaining unit position.Tour of Duty: Day shiftAlternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions:
Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.Obtain and use a Government-issued charge card for business-related travel.The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Online Application
- QuestionnaireEducation
- See Education Section aboveRegistration/License (if applicable)
- active, current registration/licenseHigh School Diploma
(or equivalent) - If you are 16 or 17 years of age, you
MUST
submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/14/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/14/2024.
To preview the Application Questionnaire, please click the following link:To begin the application process,
click the "Apply Online" button.You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.To complete,
you must click the "Submit Application" button prior to 11:59 PM (ET) on 11/14/2024.Agency Contact Information
IRS Kansas City ExternalEmail :Address :TS - CARE-Customer Assistance, Relationship and Education1111 Constitution Ave NWWashington, DC 20224US
Next Steps
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
#J-18808-Ljbffr