Insight Global
Sr Jira Administrator
Insight Global, Cary, North Carolina, United States, 27518
Insight Global's client is looking for a ITSM focused Jira Administrator to join their Atlassian Engineering Team. In this role, you will be responsible for:
E2E visualization/solution conceptualization for service-desk-enabled Projectso Partnering close with Identity Management to improve incumbent Support desk processesBuilding, managing and enforcing standards (Governance in the Atlassian Tools)Engage with u(client-facing skills) with a detail-oriented approach in deliveryCollaborate with stakeholders to gather requirements for Jira Projects and enhancements while looking to optimize and follow Atlassian recommendationsProvide configuration and administrative support via scripts or REST integrations to internal user baseInstall, configure, test, and manage plug-ins and coordinate upgradesEffectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time in an Agile environmentNavigate complex questions around networking and base functionality of Atlassian Suite of Tools
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of hands-on experience managing JIRA & Confluence (From an System Administrative perspective)3+ years of hands-on experience administering Jira Service Management with a strong comfortability in orchestrating Jira Desk integrated projects and JSM (Jira Service Management) Portal usage3+ years' experience administering a Cloud and Data Center deployment model instance of Jira/Confluence3+ years of hands-on experience Design and implementing custom workflows, fields, permission schemes, post functions, scripting (Etc...)Strong Analytical skills with a focus in ITL and ITSM (Support Desk experience is a plus)3+ years of hands-on experience managing uvia AD (LDAP) or Okta IDP user mgmt experience
Nice to Have Skills & Experience
3+ years of GitHub, Code pipelines, PSQL RDS DBs, and AWS experienceDevOps experience (IAAS) Infrastructure as a Service is highly desiredLinux Admin ExperienceScripting language (Python, Ruby, Groovy etc..)Experience with monitoring and alerting (Splunk, New Relic, Opsgenie etc..)AMI configurations via AWS Image builderAtlassian Cloud experienceScrum mgmt./ Business AnalyticsExperience with other DevOps Tools (K8, GitLab, Azure etc...)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
E2E visualization/solution conceptualization for service-desk-enabled Projectso Partnering close with Identity Management to improve incumbent Support desk processesBuilding, managing and enforcing standards (Governance in the Atlassian Tools)Engage with u(client-facing skills) with a detail-oriented approach in deliveryCollaborate with stakeholders to gather requirements for Jira Projects and enhancements while looking to optimize and follow Atlassian recommendationsProvide configuration and administrative support via scripts or REST integrations to internal user baseInstall, configure, test, and manage plug-ins and coordinate upgradesEffectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time in an Agile environmentNavigate complex questions around networking and base functionality of Atlassian Suite of Tools
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3+ years of hands-on experience managing JIRA & Confluence (From an System Administrative perspective)3+ years of hands-on experience administering Jira Service Management with a strong comfortability in orchestrating Jira Desk integrated projects and JSM (Jira Service Management) Portal usage3+ years' experience administering a Cloud and Data Center deployment model instance of Jira/Confluence3+ years of hands-on experience Design and implementing custom workflows, fields, permission schemes, post functions, scripting (Etc...)Strong Analytical skills with a focus in ITL and ITSM (Support Desk experience is a plus)3+ years of hands-on experience managing uvia AD (LDAP) or Okta IDP user mgmt experience
Nice to Have Skills & Experience
3+ years of GitHub, Code pipelines, PSQL RDS DBs, and AWS experienceDevOps experience (IAAS) Infrastructure as a Service is highly desiredLinux Admin ExperienceScripting language (Python, Ruby, Groovy etc..)Experience with monitoring and alerting (Splunk, New Relic, Opsgenie etc..)AMI configurations via AWS Image builderAtlassian Cloud experienceScrum mgmt./ Business AnalyticsExperience with other DevOps Tools (K8, GitLab, Azure etc...)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.