Senior Help Desk Associate (Hybrid) New York City, New York

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.About the role:Enova is currently searching for an ambitious Sr. Help Desk Associate to join our team of problem-solvers, self-directors and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues, and developing troubleshooting scripts. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova.Responsibilities:Working a Hybrid schedule that changes based on business needs and on-call rotationProvide end user support on Windows, MacOS, Google Meets & other supported systems and applicationsAssist in maintaining the conference rooms, AV hardware & computer hardwareInstall, modify, and repair Enova tech hardwareProvide incident support for on-site and remote clientsCreate, maintain, and delete user accounts from various systemsEscalation of critical issues to appropriate teams or leadershipAsset management using Absolute and JamfRequirements:2+ years support experienceBasic networking troubleshooting capabilitiesExceptional interpersonal and communication skillsExperience in developing knowledge base articles or step by step guidesExperience with Incident ManagementExperience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira, Powershell are a PlusTeam leadership experience is a plusAbility to travel as needed to our Chicago HeadquartersAbout IT:IT designs, oversees, and secures the infrastructure that runs all of Enova’s internal and external services, including all hardware, cloud providers, and telecommunications.For NY-based roles, the budgeted range starts at $65,000-$75,000 per year. Actual pay will be adjusted based on experience. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:

Enova BenefitsHybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and FridaysHealth, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture

here

.It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click

here

to review our California Privacy Policy for Job Applicants.Apply for this job

*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteHow did you hear about this job? *

Select...If you chose Other to the above question, please list where you heard about the job.Are you legally authorized to work in the U.S. for Enova? *

Select...Will you now or in the future require Enova sponsorship for employment visa status? (e.g. H1-B or other employment-based immigration case) *

Select...What are your base salary range expectations for this role? *U.S. Standard Demographic Questions

Enova’s policy is to provide Equal Employment Opportunity for all individuals and not discriminate in employment decisions, by placing the most qualified person in each job.You are being given the opportunity to

voluntarily

and

anonymously

provide the following information order to help us track the progress of our efforts to incorporate diversity in our recruiting practices. Your responses to the questions below, or your decision not to respond to some or all of questions, will be aggregated and anonymous and used for reporting purposes, and will not be: 1) considered in any manner for purposes of evaluating your application for employment, your eligibility for an interview, or in the decision to offer you and employment opportunity with Enova or 2) shared with the individual or individuals making any selection decision.How would you describe your gender identity? (mark all that apply)

Select...How would you describe your racial/ethnic background? (mark all that apply)

Select...How would you describe your sexual orientation? (mark all that apply)

Select...Do you identify as transgender?

Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Select...Are you a veteran or active member of the United States Armed Forces?

Select...

#J-18808-Ljbffr