Driven Brands
Franchise Operation Coach
Driven Brands, Wilmington, North Carolina, United States, 28412
Company:Driven Brands
We invite you to join us at Driven Brands!
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
JOB DESCRIPTION:
OverviewThe purpose of the ShopTech Integration Manager position is to help the Maaco Franchise Services & Operations Team refine and rollout training for large initiatives. This position provides employee opportunities to develop their leadership, facilitation, communication and training skills.
Responsibilities
Commit to the project through completionTravel fulltime from January 2024 - TBD 2025Adhere to the schedule, including being punctual and staying on taskBecome a subject matter expert on the CCC ONE Shop Management SystemCommunicate effectivelyAdhere to training materialsStay engaged with center (not on the phone or leaving the center) and teach to different learning stylesMake training fun and engagingProvide in-the-moment coachingTreat every question like it the first time you've heard itProvide on-the-job troubleshooting after go-liveStay up to date with changes in system functionalityEffectively communicate system changesBe flexible with changing timelines and system functionalityProvide timely, detailed feedback to trainees and project ownersOwn the conversion process to include but not limited to WIP, AR, ARR and Pre-configuration.Desired Formal Presentation Skills:
Communicates ideas in an orderly and coherent mannerStays on topic and is able to drive the conversationRelates learning to personal experience and uses examplesCapable of using a range of learning activities and approachesIs an active presenter. Uses body language and eye contact to aid understanding.Uses learning aids to enhance the audience's understanding of contentListens and responds to questions and objections. Clarifies as neededDelivers on learning objectivesQualifications
Experience providing formal or informal training to groups or individualsExperience providing in-moment coaching and providing feedback to project ownersWorks well with others (e.g. courteous, kind, open and approachable)Demonstrates professionalism and maturityWorks hard, stays on task, goes the extra inch to ensure the job is done rightReceives feedback and applies feedback wellCommunicates wellAble to break down complex ideas into simple conceptsCan relate to the collision & automotive environment (people and operations)Understands role to be of service to the company to help the centers succeed
#DBCORP
We invite you to join us at Driven Brands!
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
JOB DESCRIPTION:
OverviewThe purpose of the ShopTech Integration Manager position is to help the Maaco Franchise Services & Operations Team refine and rollout training for large initiatives. This position provides employee opportunities to develop their leadership, facilitation, communication and training skills.
Responsibilities
Commit to the project through completionTravel fulltime from January 2024 - TBD 2025Adhere to the schedule, including being punctual and staying on taskBecome a subject matter expert on the CCC ONE Shop Management SystemCommunicate effectivelyAdhere to training materialsStay engaged with center (not on the phone or leaving the center) and teach to different learning stylesMake training fun and engagingProvide in-the-moment coachingTreat every question like it the first time you've heard itProvide on-the-job troubleshooting after go-liveStay up to date with changes in system functionalityEffectively communicate system changesBe flexible with changing timelines and system functionalityProvide timely, detailed feedback to trainees and project ownersOwn the conversion process to include but not limited to WIP, AR, ARR and Pre-configuration.Desired Formal Presentation Skills:
Communicates ideas in an orderly and coherent mannerStays on topic and is able to drive the conversationRelates learning to personal experience and uses examplesCapable of using a range of learning activities and approachesIs an active presenter. Uses body language and eye contact to aid understanding.Uses learning aids to enhance the audience's understanding of contentListens and responds to questions and objections. Clarifies as neededDelivers on learning objectivesQualifications
Experience providing formal or informal training to groups or individualsExperience providing in-moment coaching and providing feedback to project ownersWorks well with others (e.g. courteous, kind, open and approachable)Demonstrates professionalism and maturityWorks hard, stays on task, goes the extra inch to ensure the job is done rightReceives feedback and applies feedback wellCommunicates wellAble to break down complex ideas into simple conceptsCan relate to the collision & automotive environment (people and operations)Understands role to be of service to the company to help the centers succeed
#DBCORP