Engrain
Implementation Specialist
Engrain, Englewood, Colorado, us, 80151
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As an
Implementation Specialist , you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. Implementation Specialists play a key role in the planning, coordination, and implementation of TouchTour projects. The position requires industry and product expertise, along with the ability to plan, develop and execute sound project management strategies that meet critical milestones and exceed client expectations.
What you'll do...
Act as the initial point of escalation for clients on applicable implementation projectsAct as an on the ground ambassador for the TouchTour implementation process across multiple verticals - multi-family, student housing, and build-to-rentCreate and maintain project schedules and timelines within project management software to ensure critical milestones are metDirect and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standardInfluence internal and client decision-makers to clear project issues and roadblocksEnsure the highest quality of work by proofreading content, reviewing design, and testing technology prior to launching new products/product updatesMaintain project dashboards and status reports to provide project transparency to project stakeholders and company leadershipDevelop a comprehensive understanding of the market, industry core trends, and core technologiesProvide other assistance as needed in support of the department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clientsPlay a key advisory role in identifying a client's digital marketing strategy, investigating project alternatives, and determining project approachesAssist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues.Work with developers to create new product features based on client feedback, manage launch process and test the performance of new featuresRequirements
What you offer us...
Bachelor's degree preferred1-3 years of experience in project managementDrive and passion for generating high levels of client satisfactionAbility to prioritize client / internal stakeholder requests based on severityAdept at solving problems and making succinct decisionsAble to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interfaceHighly proficient with Customer Relationship Management, Content Management, and Project Management SystemsWhat we offer you...
Salary Disclosure for Colorado: annual salary of
$55,000 - $65,000 . Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirementsVarious health, dental, and vision insurance plans to choose fromUp to 12 weeks of paid parental leaveUp to 18 days annually of PTO & 10 holidays per yearDog-friendly office401k match up to 4 percentAnnual reimbursement for learning & growth opportunities through our Grow450 programOn-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
As an
Implementation Specialist , you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. Implementation Specialists play a key role in the planning, coordination, and implementation of TouchTour projects. The position requires industry and product expertise, along with the ability to plan, develop and execute sound project management strategies that meet critical milestones and exceed client expectations.
What you'll do...
Act as the initial point of escalation for clients on applicable implementation projectsAct as an on the ground ambassador for the TouchTour implementation process across multiple verticals - multi-family, student housing, and build-to-rentCreate and maintain project schedules and timelines within project management software to ensure critical milestones are metDirect and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standardInfluence internal and client decision-makers to clear project issues and roadblocksEnsure the highest quality of work by proofreading content, reviewing design, and testing technology prior to launching new products/product updatesMaintain project dashboards and status reports to provide project transparency to project stakeholders and company leadershipDevelop a comprehensive understanding of the market, industry core trends, and core technologiesProvide other assistance as needed in support of the department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clientsPlay a key advisory role in identifying a client's digital marketing strategy, investigating project alternatives, and determining project approachesAssist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues.Work with developers to create new product features based on client feedback, manage launch process and test the performance of new featuresRequirements
What you offer us...
Bachelor's degree preferred1-3 years of experience in project managementDrive and passion for generating high levels of client satisfactionAbility to prioritize client / internal stakeholder requests based on severityAdept at solving problems and making succinct decisionsAble to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interfaceHighly proficient with Customer Relationship Management, Content Management, and Project Management SystemsWhat we offer you...
Salary Disclosure for Colorado: annual salary of
$55,000 - $65,000 . Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirementsVarious health, dental, and vision insurance plans to choose fromUp to 12 weeks of paid parental leaveUp to 18 days annually of PTO & 10 holidays per yearDog-friendly office401k match up to 4 percentAnnual reimbursement for learning & growth opportunities through our Grow450 programOn-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.