Stefanini Group
Sr. Deskside Technician
Stefanini Group, Hahnville, Louisiana, United States, 70057
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaFlat organizational structure which enables faster communication and decision making;Job Requirements
Details:
Role
We are recruiting a Senior Deskside Technician for our customer's Manufacturing & Engineering department, to solve customer complex on-site IT issues, at our customer's premises in St. Charles, Louisiana. You would work for one of the largest chemical producers in the world, being responsible for providing the local IT support for all on-site employees and you will work along a team of skilled and motivated technicians!
Job Responsibilities of Local IT Technician•Provide hardware support for:•Rugged / ATEX compliant tablets & smartphones•DMA (Direct Memory Access) hardware•RFID / Barcoding / Scanning•Wearables (e.g. Google Glass)•Wireless connectivity•Field Cameras/CCTV•Kiosks•Correctly track incidents and calls timely and accurately using Service Now for Incident and Problem Management•Support of key engineering applications at use within the business•Manage and maintain Hardware assets including ordering of equipment when stock levels require it;•Carrying out disposals of IT assets when required and carrying out quarterly Inventory Management
What you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;
Pay Range:
Based on Experience
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaFlat organizational structure which enables faster communication and decision making;Job Requirements
Details:
Role
We are recruiting a Senior Deskside Technician for our customer's Manufacturing & Engineering department, to solve customer complex on-site IT issues, at our customer's premises in St. Charles, Louisiana. You would work for one of the largest chemical producers in the world, being responsible for providing the local IT support for all on-site employees and you will work along a team of skilled and motivated technicians!
Job Responsibilities of Local IT Technician•Provide hardware support for:•Rugged / ATEX compliant tablets & smartphones•DMA (Direct Memory Access) hardware•RFID / Barcoding / Scanning•Wearables (e.g. Google Glass)•Wireless connectivity•Field Cameras/CCTV•Kiosks•Correctly track incidents and calls timely and accurately using Service Now for Incident and Problem Management•Support of key engineering applications at use within the business•Manage and maintain Hardware assets including ordering of equipment when stock levels require it;•Carrying out disposals of IT assets when required and carrying out quarterly Inventory Management
What you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;
Pay Range:
Based on Experience