Stefanini Group
Deskside Technician II
Stefanini Group, Jacksonville, Florida, United States, 32290
Details:
Who we are:
For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesDiagnose, troubleshoot, and implement fixes for a variety of technologyConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervisionCommunicate technical information to non-technical audiencesSmart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assignedDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plusExperience with Basic network concepts (Active Directory / Workstation ? Domain Trust Relationship)Job Requirements
Details:
Requirements
+1 years corporate deskside support or equivalent experienceExcellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)Experience with endpoint protection and encryption (Bitlocker) supportFamiliarity with using remote desktop support toolsHigh School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 poundsDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift scheduleWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience
Who we are:
For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesDiagnose, troubleshoot, and implement fixes for a variety of technologyConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervisionCommunicate technical information to non-technical audiencesSmart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assignedDesired Characteristics
A+ CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plusExperience with Basic network concepts (Active Directory / Workstation ? Domain Trust Relationship)Job Requirements
Details:
Requirements
+1 years corporate deskside support or equivalent experienceExcellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)Experience with endpoint protection and encryption (Bitlocker) supportFamiliarity with using remote desktop support toolsHigh School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 poundsDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift scheduleWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
Pay Range:
Based on Experience