Stefanini Group
Deskside Technician I
Stefanini Group, Milwaukee, Wisconsin, United States, 53244
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesConfigure, troubleshoot, and deploy mobile devices & other audio/ visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesManage workload via ticketing software or Non-ticket TrackerPrioritize and complete work in a group and independently with minimal supervisionCommunicate technical information to non-technical audiencesSmart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assignedJob Requirements
Details:
Requirements
1 year onsite or helpdesk support or equivalent experienceExcellent troubleshooting capabilityAbility to maintain composure while handling challenging, dynamic, rapid-response supportExperience with Microsoft Office/ Office 365 suiteAbility to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 poundsMaintain neat and professional work area and appearance in compliance with site policiesDemonstrate a high level of professionalism and strong personal interaction skillsHigh School Diploma or equivalentMaintain valid driver's licenseAbility to pass standard panel drug screening and background checkAdhere to assigned shift scheduleWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
Pay Range:
Based on Experience
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesConfigure, troubleshoot, and deploy mobile devices & other audio/ visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesManage workload via ticketing software or Non-ticket TrackerPrioritize and complete work in a group and independently with minimal supervisionCommunicate technical information to non-technical audiencesSmart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assignedJob Requirements
Details:
Requirements
1 year onsite or helpdesk support or equivalent experienceExcellent troubleshooting capabilityAbility to maintain composure while handling challenging, dynamic, rapid-response supportExperience with Microsoft Office/ Office 365 suiteAbility to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 poundsMaintain neat and professional work area and appearance in compliance with site policiesDemonstrate a high level of professionalism and strong personal interaction skillsHigh School Diploma or equivalentMaintain valid driver's licenseAbility to pass standard panel drug screening and background checkAdhere to assigned shift scheduleWhat you'll get
Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.Why we're different
Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
Pay Range:
Based on Experience