Rooms and Guest Relations Director - Boutique Mountain Property in Virginia

Currently Searching for Candidates that is presently a Rooms manager with good career track record and excellent/Savvy in Technology. 50 Rooms, 2 Restaurants, and 3,000 sqft of meeting space.Title: Director of RoomsCompensation: $75k - $85k, bonus, relocation, and Temp housing.We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.Responsibilities

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profitsPlan activities and allocate responsibilities to achieve the most efficient operating modelCommunicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)Deal with maintenance issues, shortages in staff or equipment, renovations etc.Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.Inspect facilities regularly and enforce strict compliance with health and safety standardsMinimum Requirements

Proven experience as Hotel Manager or relevant roleFluency in English; knowledge of other languages is a plusUnderstanding of all hotel management best practices and relevant laws and guidelinesWorking knowledge of MS Office; knowledge of hotel management software (PMS) is an advantageExcellent customer service skills as well as a business mindsetDemonstrable aptitude in decision-making and problem-solvingReliable with an ability to multi-task and work well under pressureOutstanding leadership skills and a great attention to detailDegree in Business Administration, Hotel/Hospitality Management or relevant fieldBenefits

Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentFree Food & SnacksWellness Resources

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