Rooms and Guest Relations Director - Boutique Mountain Property in Virginia

Currently Searching for Candidates that is presently a Rooms manager with good career track record and excellent/Savvy in Technology. 50 Rooms, 2 Restaurants, and 3,000 sqft of meeting space.Title: Director of RoomsCompensation: $75k - $85k, bonus, relocation, and Temp housing.We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. The role of a Guest Relations Manager includes greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities. You will also ensure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage, and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and ensuring our visitors are satisfied.Responsibilities

Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits.Plan activities and allocate responsibilities to achieve the most efficient operating model.Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.).Deal with maintenance issues, shortages in staff or equipment, renovations, etc.Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.Inspect facilities regularly and enforce strict compliance with health and safety standards.Minimum Requirements

Proven experience as Hotel Manager or relevant role.Fluency in English; knowledge of other languages is a plus.Understanding of all hotel management best practices and relevant laws and guidelines.Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.Excellent customer service skills as well as a business mindset.Demonstrable aptitude in decision-making and problem-solving.Reliable with an ability to multi-task and work well under pressure.Outstanding leadership skills and great attention to detail.Degree in Business Administration, Hotel/Hospitality Management, or relevant field.Benefits

Health Care Plan (Medical, Dental & Vision).Retirement Plan (401k, IRA).Life Insurance (Basic, Voluntary & AD&D).Paid Time Off (Vacation, Sick & Public Holidays).Family Leave (Maternity, Paternity).Short Term & Long Term Disability.Training & Development.Free Food & Snacks.Wellness Resources.

#J-18808-Ljbffr