LTIMindtree
Service Desk Lead
LTIMindtree, Scottsdale, Arizona, United States, 85250
About Us:LTIMindtree
is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
www.ltimindtree.com
Position : Service Desk LeadWork Location:
Phoenix, AZ
Job DescriptionEffectively managing, developing, and training the service desk team.Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.Conducting and sharing results from service and operation performance reviews.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.Being aware of and managing the costs of running the service desks.Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesSound knowledge and experience of supporting range of IT applications, platforms and technologiesAbility to clearly and accurately communicate processes and procedures verbally and in writingAbility to produce management information reports from ITSM systemsExperience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resourcesExperience of developing professional and effective working relationships with customers and key stakeholdersExperience of delivering a high level of customer serviceThe necessary skills and attributes to integrate successfully into a busy teamTools Experience Preferred: ServiceNow, NiceAbility to multitask, meet deadlines, prioritize requests, and work independently.Able to communicate effectively with both business partners and IT professionals.Able to effectively collaborate cross-functionally at varying levels in the organization.
LTIMindtree
is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
www.ltimindtree.com
Position : Service Desk LeadWork Location:
Phoenix, AZ
Job DescriptionEffectively managing, developing, and training the service desk team.Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.Conducting and sharing results from service and operation performance reviews.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.Being aware of and managing the costs of running the service desks.Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesSound knowledge and experience of supporting range of IT applications, platforms and technologiesAbility to clearly and accurately communicate processes and procedures verbally and in writingAbility to produce management information reports from ITSM systemsExperience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resourcesExperience of developing professional and effective working relationships with customers and key stakeholdersExperience of delivering a high level of customer serviceThe necessary skills and attributes to integrate successfully into a busy teamTools Experience Preferred: ServiceNow, NiceAbility to multitask, meet deadlines, prioritize requests, and work independently.Able to communicate effectively with both business partners and IT professionals.Able to effectively collaborate cross-functionally at varying levels in the organization.
LTIMindtree
is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.