Cetera Financial Group
Customer Service Representative
Cetera Financial Group, El Segundo, California, United States, 90245
Cetera Financial Group is currently seeking a Service Professional for our company’s office located in El Segundo, CA. This is a unique opportunity to join our team to provide customer service to our clients.
What you will do:As a Service Professional at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world’s most referable platform.
Handle complex and escalated issues from financial professionals and customers.Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc.Provide support to our clients with the navigation and use of various systems associated with the Broker/DealerMaintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.Utilize the CRM (Client Relationship Management) tool to accurately record each call.Work independently within the team to assist callers without requiring outside assistance.Participate in special projects as assigned.Provide training support on department process and system navigation
What you need to have:1+ year of previous call center experience1+ year of proficiency with Microsoft Office tools.Must have High School diploma or GEDDemonstrated experience delivering excellent problem resolution, organizational and follow up skillsSuccess driven personality
Really catch our eye with:Demonstrate a real passion for providing high level of customer service.Demonstrated experience delivering excellent problem resolution, organizational and follow-up skillsTop notch communication and interpersonal skillsKeen eye for detailHighly responsive to coaching and training.Able to work well independently as well as collaborating with team members and other peers/leadersShow an understanding of the Financial Services Industry and our role in it.Banking experienceCollege degree or equivalent experience
LI-Hybrid
What you will do:As a Service Professional at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world’s most referable platform.
Handle complex and escalated issues from financial professionals and customers.Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc.Provide support to our clients with the navigation and use of various systems associated with the Broker/DealerMaintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.Utilize the CRM (Client Relationship Management) tool to accurately record each call.Work independently within the team to assist callers without requiring outside assistance.Participate in special projects as assigned.Provide training support on department process and system navigation
What you need to have:1+ year of previous call center experience1+ year of proficiency with Microsoft Office tools.Must have High School diploma or GEDDemonstrated experience delivering excellent problem resolution, organizational and follow up skillsSuccess driven personality
Really catch our eye with:Demonstrate a real passion for providing high level of customer service.Demonstrated experience delivering excellent problem resolution, organizational and follow-up skillsTop notch communication and interpersonal skillsKeen eye for detailHighly responsive to coaching and training.Able to work well independently as well as collaborating with team members and other peers/leadersShow an understanding of the Financial Services Industry and our role in it.Banking experienceCollege degree or equivalent experience
LI-Hybrid