BioProcure, Inc.
Customer Support Specialist
BioProcure, Inc., Burlington, Vermont, us, 05401
Customer Support SpecialistLocation:
Burlington, MAPosition Type:
Full Time/Hybrid/Remote
Are you looking for the perfect opportunity to launch a fun and interesting career? This is your chance to enter the exciting biotech industry! BioProcure is a breakthrough procure-to-pay service company. We serve a client base of the most innovative biotech research companies and support them as they discover cutting-edge therapies to tackle the world’s most challenging health problems. By working at BioProcure, you become part of this important mission!
What you’ll do:
As a customer support specialist, your job will never be boring! Each day will present new and unique opportunities to serve others. Your friendly, upbeat voice and clear, helpful emailed responses will have a lasting impression on our clients. You are valuable and important!
On an average day, a customer support specialist:
Provides customer service to our client base via email and phone supportDevelops and maintains relationships with clients and vendors through friendly, effective, and timely communicationResearches, resolves, and follows up on customer issues in a timely mannerAccurately completes credit applications, tax exemption forms and return authorizationsReceives help tickets and assigns them to the appropriate department or personCreates, updates, and maintains case records in our ticketing systemPerform other duties assigned
Who we’re looking for:
For this entry level position, we will train candidates with the following attributes:At least 1 year of customer service experienceThe confidence to thrive in a fast-paced and changing environmentExperience with Microsoft OfficeStrong organizational skillsThe ability to prioritize and handle multiple tasks efficientlyExcellent written and verbal communication skillsExcellent computer skillsThe ability to learn new programs and software applicationsExtreme attention to detailThe ability to identify, research and solve problems quickly and independentlyA positive, can-do attitude
This is a position with unlimited growth potential. We can’t wait to see where you take us!
Who we are:
At BioProcure, we believe that happy and fulfilled employees provide the best customer service. We’ve built a thriving company where people are valued and are encouraged to grow and contribute ideas. We love to promote from within, so we take pride in investing in our people and striving to help each of our employees reach their fullest potential.
Our Culture:
We take culture very seriously at BioProcure. We are always thinking of new and exciting ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly work environment and plenty of opportunities to grow and advance in your career.
Benefits:Blue Cross Blue Shield Health Insurance – 100% of employee premiums paidBCBS Dental insurance – 100% of employee premiums paidVSP Vision CoverageFlexible Spending Account – Healthcare & Dependent CareHealth Savings Account401K/Roth 401kPaid holidaysPaid vacationOther benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance and more
Perks:3 extra personal days a yearYour birthday offFlexibility to work from home 1 or more days per weekOn-Site GymStanding DesksRegular catered lunchesWork sponsored social clubs and activities.Quarterly employee appreciation eventsFull kitchen stocked with snacks and coffeeUnique and beautiful office space
This is the entry-level opportunity you’ve been waiting for! Apply today to join the team at one of the fastest growing small businesses in the greater Boston area!
Burlington, MAPosition Type:
Full Time/Hybrid/Remote
Are you looking for the perfect opportunity to launch a fun and interesting career? This is your chance to enter the exciting biotech industry! BioProcure is a breakthrough procure-to-pay service company. We serve a client base of the most innovative biotech research companies and support them as they discover cutting-edge therapies to tackle the world’s most challenging health problems. By working at BioProcure, you become part of this important mission!
What you’ll do:
As a customer support specialist, your job will never be boring! Each day will present new and unique opportunities to serve others. Your friendly, upbeat voice and clear, helpful emailed responses will have a lasting impression on our clients. You are valuable and important!
On an average day, a customer support specialist:
Provides customer service to our client base via email and phone supportDevelops and maintains relationships with clients and vendors through friendly, effective, and timely communicationResearches, resolves, and follows up on customer issues in a timely mannerAccurately completes credit applications, tax exemption forms and return authorizationsReceives help tickets and assigns them to the appropriate department or personCreates, updates, and maintains case records in our ticketing systemPerform other duties assigned
Who we’re looking for:
For this entry level position, we will train candidates with the following attributes:At least 1 year of customer service experienceThe confidence to thrive in a fast-paced and changing environmentExperience with Microsoft OfficeStrong organizational skillsThe ability to prioritize and handle multiple tasks efficientlyExcellent written and verbal communication skillsExcellent computer skillsThe ability to learn new programs and software applicationsExtreme attention to detailThe ability to identify, research and solve problems quickly and independentlyA positive, can-do attitude
This is a position with unlimited growth potential. We can’t wait to see where you take us!
Who we are:
At BioProcure, we believe that happy and fulfilled employees provide the best customer service. We’ve built a thriving company where people are valued and are encouraged to grow and contribute ideas. We love to promote from within, so we take pride in investing in our people and striving to help each of our employees reach their fullest potential.
Our Culture:
We take culture very seriously at BioProcure. We are always thinking of new and exciting ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly work environment and plenty of opportunities to grow and advance in your career.
Benefits:Blue Cross Blue Shield Health Insurance – 100% of employee premiums paidBCBS Dental insurance – 100% of employee premiums paidVSP Vision CoverageFlexible Spending Account – Healthcare & Dependent CareHealth Savings Account401K/Roth 401kPaid holidaysPaid vacationOther benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance and more
Perks:3 extra personal days a yearYour birthday offFlexibility to work from home 1 or more days per weekOn-Site GymStanding DesksRegular catered lunchesWork sponsored social clubs and activities.Quarterly employee appreciation eventsFull kitchen stocked with snacks and coffeeUnique and beautiful office space
This is the entry-level opportunity you’ve been waiting for! Apply today to join the team at one of the fastest growing small businesses in the greater Boston area!