Tao Group Hospitality
Director, Operations - New Restaurant Concept Miami
Tao Group Hospitality, Miami, Florida, us, 33101
Tao Group Hospitality offers competitive benefits for all full-time team members such as:Medical, Dental, and Vision Coverage401(k) Retirement Program with Employer MatchLife and Disability Insurance PlansAncillary Insurance PlansMental Health Support and ServicesFertility & Family Forming Support and ResourcesPet InsuranceEmployee DiscountsTAO Savings MarketplaceTime off and much more!
The Director of Operations is responsible for overseeing the operations of multiple venues, focusing on exceptional service levels that fit the individual concepts and adhere to brand standards. The Director of Operations ensures that the venues operate efficiently, meet sales goals, and stay within budgeted guidelines.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:Develop, implement, evaluate, and improve processes across the business including talent development, succession planning, cost efficiencies, and revenue generationMaintain an open and effective line of communication with senior leadership, team members, and other departmentsWork closely with department leadership to establish sound operational business practices that ensure quality results, stay within budget, and meet deadlinesDevelop cost proposals and oversee the selection, purchasing, storage, inventory, maintenance, and usage of all related food and beverage supplies and equipmentDevelop and analyze procedures and special promotions to improve business levels under the guidelines of the Company's policiesCoordinate the development, interpretation, and implementation of the venue policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules, and regulations for management and team membersResponsible for overseeing all guest complaints at the venueResponsible for maximizing the utilization and appearance of the venue, maintaining quality levels, performance, and service standardsProvides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitabilityDirects the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the Company's competitive position in anticipation of changing customer needs within the dynamic hospitality environmentProvides leadership for the division including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, team member satisfaction, quality hiring, training, and succession planningMonitors and reports financial gain/loss as part of daily reportsWorks closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanlinessEnsures regulatory compliance through established policies, procedures, and auditsEffectively communicate the Company's goals and objectivesAssist and/or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:Minimum of four (3) years of previous experience as a Director of Operations within a fine-dining, high-volume venue, preferably Michelin-rated.Extensive operational experience in hospitality and/or restaurant industryExperience in brand management from introduction to completionMust have knowledge of the industry sales perspectiveMaintaining the highest standards of guest service and brand standardsWriting and executing action plans for all reporting requirementsManaging financials such as forecasting, budgeting and P&L of a variety of business units.Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULEThe work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsMust have strong problem-solving skillsAbility to work under pressure and meet deadlinesWork in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeExcellent written and verbal communication skills requiredMust have good positive energy throughout the dayMust be able to read the computer monitors and print legiblyMust be able to sit and/or stand for extended periods of timeMust be able to move quickly through work and set the pace in the officeMust be able to push and lift up to 25 lbs.Small to Medium office environmentOffice, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment5-25% Local Travel (United States)May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be requiredMaintain a professional, neat, and well-groomed appearance adhering to Company standardsAbility to maintain a high level of confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environmentMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
The Director of Operations is responsible for overseeing the operations of multiple venues, focusing on exceptional service levels that fit the individual concepts and adhere to brand standards. The Director of Operations ensures that the venues operate efficiently, meet sales goals, and stay within budgeted guidelines.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:Develop, implement, evaluate, and improve processes across the business including talent development, succession planning, cost efficiencies, and revenue generationMaintain an open and effective line of communication with senior leadership, team members, and other departmentsWork closely with department leadership to establish sound operational business practices that ensure quality results, stay within budget, and meet deadlinesDevelop cost proposals and oversee the selection, purchasing, storage, inventory, maintenance, and usage of all related food and beverage supplies and equipmentDevelop and analyze procedures and special promotions to improve business levels under the guidelines of the Company's policiesCoordinate the development, interpretation, and implementation of the venue policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules, and regulations for management and team membersResponsible for overseeing all guest complaints at the venueResponsible for maximizing the utilization and appearance of the venue, maintaining quality levels, performance, and service standardsProvides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitabilityDirects the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the Company's competitive position in anticipation of changing customer needs within the dynamic hospitality environmentProvides leadership for the division including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, team member satisfaction, quality hiring, training, and succession planningMonitors and reports financial gain/loss as part of daily reportsWorks closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanlinessEnsures regulatory compliance through established policies, procedures, and auditsEffectively communicate the Company's goals and objectivesAssist and/or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:Minimum of four (3) years of previous experience as a Director of Operations within a fine-dining, high-volume venue, preferably Michelin-rated.Extensive operational experience in hospitality and/or restaurant industryExperience in brand management from introduction to completionMust have knowledge of the industry sales perspectiveMaintaining the highest standards of guest service and brand standardsWriting and executing action plans for all reporting requirementsManaging financials such as forecasting, budgeting and P&L of a variety of business units.Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULEThe work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsMust have strong problem-solving skillsAbility to work under pressure and meet deadlinesWork in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeExcellent written and verbal communication skills requiredMust have good positive energy throughout the dayMust be able to read the computer monitors and print legiblyMust be able to sit and/or stand for extended periods of timeMust be able to move quickly through work and set the pace in the officeMust be able to push and lift up to 25 lbs.Small to Medium office environmentOffice, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment5-25% Local Travel (United States)May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be requiredMaintain a professional, neat, and well-groomed appearance adhering to Company standardsAbility to maintain a high level of confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environmentMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner