Head of Experience Development

Summary The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located within the Office of Education and Experience in the Division of Public History, National Museum of American History (NMAH), Smithsonian Institution (SI). NMAH is committed to empowering people to create a just and compassionate future by exploring, preserving, and sharing the complexity of our past. Responsibilities The primary purpose of the position is to create a lively, interactive, and coherent interpretive museum environment for visitors that enables the Museum to attain and document its strategic, interpretive, and audience development objectives and to lead the development, implementation, and evaluation of museum experience projects. In this position, you will: Lead the vision and strategy for the overall Museum experience for visitors. Ensure programs are designed with measurable outcomes that support the Museum’s strategic and interpretive plans. Direct the development, implementation, and evaluation of daily public programming and lead staff, interns, volunteers, and contractors to ensure all projects and related work are consistent with the museum’s strategic plan, interpretive plan, and accessibility standards. Set clear goals and objectives for all areas of the Experience Development programs/projects and report outcomes through evaluation of all programs/projects. Ensure programs and projects engage target audiences and accomplish learning goals. Use evaluation data to improve, expand, or end programs/projects. Work closely with NMAH educators, curatorial colleagues, and other relevant stakeholders to develop and implement accessible, inclusive, and relevant interpretive experiences for visitors to the Mall Museum that are based on the collections and work of the Museum. Direct the collection, analysis, and distribution of NMAH visitor experience evaluation data across the Public History Division and collaborate with the Visitor, Volunteer, Intern, and Business Engagement; and Digital Access and Archives departments to manage, analyze and communicate internally collected audience data. Requirements Conditions of Employment Requires career/career-conditional status or eligibility. Males born after 12/31/59 must be registered with Selective Service. May be required to serve an 18-month probationary period for supervisors. Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Qualifications Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-13 level in the Federal Service. For this position, specialized experience is defined as experience in leading simultaneous project teams to develop engaging visitor experience programs related to American history and/or cultural understanding for large and diverse audiences; experience managing staff and volunteers to meet visitor experience goals; experience in tracking, measuring, and communicating the impacts of visitor experience programs/products. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Education There is no education requirement for this grade. Additional Information This position is not included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.