University of California - San Francisco
Practice Coordinator Scheduling/ Front Desk
University of California - San Francisco, San Francisco, California, United States, 94199
Practice Coordinator Scheduling/ Front DeskPreventive & Restor Dent Sci
Full Time
82142BR
Job SummaryUnder direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the Dental Center Preventive and Restorative Dental Sciences (PRDS) clinics. The Practice Coordinator II is responsible for the reception, registration and patient processing in the PRDS clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care.
The Practice Coordinator II works as a team member and consistently projects a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.
The Practice Coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $29.68 - $42.48 (Hourly Rate).
Department DescriptionMISSION: Advancing health through excellence in patient care, education and discovery. VISION: To be the preeminent innovator in oral and craniofacial health worldwide. VALUES: Through our values, we demonstrate LEADERSHIP in all that we do. Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
Ability to work independently at the reception desk.
Ability to use good judgment and work independently at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Able to sit at a computer terminal with telephone headphones for extended periods of time.
Basic math skills required.
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with ill patients.
Excellent organizational and problem-solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
OrganizationCampus
Job Code and Payroll Title004819 PRACTICE CRD 2
Job CategoryAdministrative Support
Bargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee ClassCareer
Percentage100%
LocationSan Francisco, CA
CampusParnassus Heights (SF)
ShiftDays
Shift Length8 Hours
Additional Shift DetailsMonday-Friday 8:15 AM-5:15 PM
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Full Time
82142BR
Job SummaryUnder direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the Dental Center Preventive and Restorative Dental Sciences (PRDS) clinics. The Practice Coordinator II is responsible for the reception, registration and patient processing in the PRDS clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care.
The Practice Coordinator II works as a team member and consistently projects a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.
The Practice Coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $29.68 - $42.48 (Hourly Rate).
Department DescriptionMISSION: Advancing health through excellence in patient care, education and discovery. VISION: To be the preeminent innovator in oral and craniofacial health worldwide. VALUES: Through our values, we demonstrate LEADERSHIP in all that we do. Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
Ability to work independently at the reception desk.
Ability to use good judgment and work independently at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Able to sit at a computer terminal with telephone headphones for extended periods of time.
Basic math skills required.
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with ill patients.
Excellent organizational and problem-solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
OrganizationCampus
Job Code and Payroll Title004819 PRACTICE CRD 2
Job CategoryAdministrative Support
Bargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee ClassCareer
Percentage100%
LocationSan Francisco, CA
CampusParnassus Heights (SF)
ShiftDays
Shift Length8 Hours
Additional Shift DetailsMonday-Friday 8:15 AM-5:15 PM
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