WESCO International
Technician - Data Center
WESCO International, New York, New York, us, 10261
Job Description
As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.
Responsibilities:Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logsDiagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data centerUse collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requestedCollaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practicesOversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)Provide hardware support for installations, moves, additions, and changesDecommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devicesConduct regular physical and visual inspections of equipment and data center facilitiesManage inventory records and perform regular cycle counts to ensure asset accuracyUpdate documentation for structured cabling and materials during new installationsOversee capacity management in terms of space, power, cooling, and patch panel port availabilityUnderstand and follow incident and change management processesSubmit regular reports on move, change, support requests, and other activities, maintaining continuous improvement effortsLight traveling from site to sitePerform other duties as assignedQualifications:
High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferredLicenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred2 years in an enterprise Data Center environment with strong knowledge of data center best practicesProficiency in troubleshooting and diagnosing server hardware issues from major vendorsExperience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinksGood understanding of data cabling and patchingStrong organizational and communication skills with the ability to manage multiple competing prioritiesAbility to respond promptly to issues, provide updates, and escalate when necessaryFluent in EnglishValid driver's licenseAbility to travel 0% - 25%Basic computer skills preferredField Service or Data Center Technician experience preferredWorking Environment:
Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Physical Expectations:
Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.Work may require excessive bending or stooping.Employee required to walk long distances repeatedly throughout the day.Employee required to climb ladders.Employee required to use hand tools.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
About Us
The compensation amount is not guaranteed. This amount is what we reasonably believe we will pay for the position, however, offer amounts may vary based on factors such as geographic location, experience and qualifications.
Wesco provides a variety of benefits to employees. More information about benefits is available here. For eligible positions, compensation may also include participation in an incentive plan.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.
Responsibilities:Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logsDiagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data centerUse collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requestedCollaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practicesOversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)Provide hardware support for installations, moves, additions, and changesDecommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devicesConduct regular physical and visual inspections of equipment and data center facilitiesManage inventory records and perform regular cycle counts to ensure asset accuracyUpdate documentation for structured cabling and materials during new installationsOversee capacity management in terms of space, power, cooling, and patch panel port availabilityUnderstand and follow incident and change management processesSubmit regular reports on move, change, support requests, and other activities, maintaining continuous improvement effortsLight traveling from site to sitePerform other duties as assignedQualifications:
High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferredLicenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred2 years in an enterprise Data Center environment with strong knowledge of data center best practicesProficiency in troubleshooting and diagnosing server hardware issues from major vendorsExperience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinksGood understanding of data cabling and patchingStrong organizational and communication skills with the ability to manage multiple competing prioritiesAbility to respond promptly to issues, provide updates, and escalate when necessaryFluent in EnglishValid driver's licenseAbility to travel 0% - 25%Basic computer skills preferredField Service or Data Center Technician experience preferredWorking Environment:
Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Physical Expectations:
Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.Work may require excessive bending or stooping.Employee required to walk long distances repeatedly throughout the day.Employee required to climb ladders.Employee required to use hand tools.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
About Us
The compensation amount is not guaranteed. This amount is what we reasonably believe we will pay for the position, however, offer amounts may vary based on factors such as geographic location, experience and qualifications.
Wesco provides a variety of benefits to employees. More information about benefits is available here. For eligible positions, compensation may also include participation in an incentive plan.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.