Westborough Behavioral Healthcare Hospital
Risk/PI Coordinator
Westborough Behavioral Healthcare Hospital, Westborough, Massachusetts, us, 01581
Risk/PI Coordinator
Full-Time Hourly Position, Monday - Friday 8:00 AM - 4:30 PM
Benefits401KMedical, Dental and Vision CoverageHealth Savings AccountPaid Time OffPet InsuranceTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramAD&D and LifeJob Summary
The Process Improvement and Risk Management Coordinator provides assistance by providing specialized administrative support to the Director of QI/RM/PI; assisting with the identification, collection, documenting, quality control, status tracking, and analysis of PI/RM data and information; to include policy and procedures and medical record information.
Essential Duties:
Enters all pertinent data into tracking systems as required (input, tracking, retrieval, and analysis)Tracks and ensures maintenance of data and reporting for internal and external purposesReviews videos of restraint and seclusion, near misses and adverse events with completing the necessary supporting documentation as assignedAssists with managing the Patient Satisfaction Surveys (Inpatient, Outpatient and Partial), analyzing results, developing reports for QAPI and works with the department leaders in improving the overall satisfaction score of the hospitalMay act as a CPI Instructor - conducts training/retraining, education/reeducation of CPIAssists with collecting, reviewing and submitting of monthly reports, including graphs, analysis, recommendation, feedbacks and suggested actionParticipant of Workplace Violence, Patient Safety, QAPI and other committees as assignedEffectively manages workload in a high-pressure environment while ensuring attention to detail and strict confidentiality at all timesComplies with facility safety, infection control and security programSupports facility internal and external customer service standardsUpholds the Organization's ethics and customer service standardsConducts audits as assignedPerforms other duties as assignedWho are we:
Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Adult population in an inpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.
Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.
Requirements
Education and/or Licensure
A bachelor's degree or license in nursing, counseling, psychology, social work, or a field related to the delivery of mental health services highly required.Experience
At least one year experience as a mental health worker, case worker, clinician, or social worker in a mental health environment; or a combination of training, education, and experience that is equivalent to the above employment standard and that provides the required knowledge and abilities.
Additional Requirements -
Must possess or obtain CPI certification within 30 days of hire.
Knowledge Skills and Abilities
Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Massachusetts civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration.Knowledgeable of patient rights and laws pertaining to mental health, medical documentation standards, and policy development procedures.Must have advanced PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel.Must have excellent written communication skills and be a good listener with a pleasant demeanor that encourages and engages others.Must be able to multi-task, prioritize with strong time management skills.Ability to: collect, record, track, and analyze information, draw logical conclusions, and make sound recommendations; prioritize and organize the work of self; learn and apply practices of supervision, establish and maintain effective working relationships with consumers of mental health services, treatment staff, community organizations, and partners in the legal and policy process surrounding medical documentation, incident reporting, and other hospital-related functions; exercise independent judgement; maintain objectivity and confidentiality; prepare a variety of written documents such as reports and policies; communicate effectively, orally and in writing.Strong attention to detail, documentation knowledge, and retention practice skills.
Full-Time Hourly Position, Monday - Friday 8:00 AM - 4:30 PM
Benefits401KMedical, Dental and Vision CoverageHealth Savings AccountPaid Time OffPet InsuranceTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramAD&D and LifeJob Summary
The Process Improvement and Risk Management Coordinator provides assistance by providing specialized administrative support to the Director of QI/RM/PI; assisting with the identification, collection, documenting, quality control, status tracking, and analysis of PI/RM data and information; to include policy and procedures and medical record information.
Essential Duties:
Enters all pertinent data into tracking systems as required (input, tracking, retrieval, and analysis)Tracks and ensures maintenance of data and reporting for internal and external purposesReviews videos of restraint and seclusion, near misses and adverse events with completing the necessary supporting documentation as assignedAssists with managing the Patient Satisfaction Surveys (Inpatient, Outpatient and Partial), analyzing results, developing reports for QAPI and works with the department leaders in improving the overall satisfaction score of the hospitalMay act as a CPI Instructor - conducts training/retraining, education/reeducation of CPIAssists with collecting, reviewing and submitting of monthly reports, including graphs, analysis, recommendation, feedbacks and suggested actionParticipant of Workplace Violence, Patient Safety, QAPI and other committees as assignedEffectively manages workload in a high-pressure environment while ensuring attention to detail and strict confidentiality at all timesComplies with facility safety, infection control and security programSupports facility internal and external customer service standardsUpholds the Organization's ethics and customer service standardsConducts audits as assignedPerforms other duties as assignedWho are we:
Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Adult population in an inpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.
Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.
Requirements
Education and/or Licensure
A bachelor's degree or license in nursing, counseling, psychology, social work, or a field related to the delivery of mental health services highly required.Experience
At least one year experience as a mental health worker, case worker, clinician, or social worker in a mental health environment; or a combination of training, education, and experience that is equivalent to the above employment standard and that provides the required knowledge and abilities.
Additional Requirements -
Must possess or obtain CPI certification within 30 days of hire.
Knowledge Skills and Abilities
Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Massachusetts civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration.Knowledgeable of patient rights and laws pertaining to mental health, medical documentation standards, and policy development procedures.Must have advanced PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel.Must have excellent written communication skills and be a good listener with a pleasant demeanor that encourages and engages others.Must be able to multi-task, prioritize with strong time management skills.Ability to: collect, record, track, and analyze information, draw logical conclusions, and make sound recommendations; prioritize and organize the work of self; learn and apply practices of supervision, establish and maintain effective working relationships with consumers of mental health services, treatment staff, community organizations, and partners in the legal and policy process surrounding medical documentation, incident reporting, and other hospital-related functions; exercise independent judgement; maintain objectivity and confidentiality; prepare a variety of written documents such as reports and policies; communicate effectively, orally and in writing.Strong attention to detail, documentation knowledge, and retention practice skills.