Medical Billing Support Rep

Summary/Objective Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team. Essential Job Functions Management of inbound and outbound office correspondence: - Inbound calls: handle or transfer to appropriate person, to include customer service calls for all US clients - Inbound faxes: distribute to appropriate person or team - Inbound mail: sort and scan to India teams - Outbound mail: prepare through postage meter - Support remote staff schedules with in-office needs/resources Support RCM billing team operations: - Print and mail Epic-generated letters to patients - Process correspondence that India has filtered/forwarded - Process returned mail - Lockbox management: research and approve/resubmit lockbox exceptions for deposit - Scan vendor invoices and load checks for overseas Accounts Payable team to print - Claim run process support - Additional billing-related tasks identified operationally