City of Chicago
DIRECTOR OF CRISIS SERVICES
City of Chicago, Chicago, Illinois, United States, 60290
JOB ANNOUNCEMENT
Director of Crisis Services
Department of Public Health
Bureau of Behavioral Health
Number of Positions: 1
(Additional vacancies possible pending budget approval)
Starting Salary: $94,500
Applications for this position will be accepted until 11:59pm CDT on 11/13/2024
Under direction of the Senior Director of Crisis Services, the class functions as a working supervisor assisting in the supervision of the crisis assistance and response division and responding to 911 calls for service with a behavioral health component; and performs related duties as required.
ESSENTIAL DUTIES
• Supervises a team of Clinicians and paraprofessional staff responsible for providing mobile crisis response and case management to clients
• Assigns cases to professional and paraprofessional staff to ensure appropriate distribution of work assignments
• Reviews clinical records, client assessments and clinician reports to ensure completeness and appropriateness of treatment and case management services
• Participates on Alternate Response Teams, to maintain an understanding of the day-to-day work of the Clinicians and to shadow staff to monitor the delivery of services to those in crisis
• Assists staff in responding to complex cases
• Supports ongoing training and professional development of staff
• Responds to 911 calls for service with a behavioral health component
• Ensures program vehicles, equipment and resources are maintained
• Acts as a liaison with community organizations, to keep abreast of crisis services available and to coordinate services for clients
• Facilitates and participates in team/department meetings, trainings, and supervisory sessions as required for program staff
• Maintains a trauma-informed environment that supports the wellbeing of staff (e.g., daily check in with staff, creating a safe and welcoming space for discussion, etc.)
• Performs all duties as assigned in accordance with agency policies and procedures
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Additional duties may be required for this position
Location:
1920 S Western Ave, Chicago, IL 60608
Days:
Monday - Friday
Hours:
9:30 AM - 5:30 PM
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Graduation from an accredited college or university with a Master's or Doctoral degree in Psychology, Counseling, Social Work or directly related field, PLUS four (4) years of experience in delivering direct clinical services in any of the following areas:o Working with patients living with serious and persistent mental illness.
o Working on an Assertive Community Treatment (ACT) or Community Support Team (CST).
o Working on a mobile crisis, alternate response, or co-responder team.
o Working in a psychiatric stabilization setting such as a psychiatric emergency room or crisis stabilization unit.
Working with patients experiencing co-occurring mental health and substance use disorders.Working in an inpatient psychiatric hospital setting.Licensure, Certification, or Other Qualifications
A valid State of Illinois driver's license is required within three (3) months of employmentCurrent license as a licensed Clinical Social Worker (LCSW), licensed clinical professional counselor (LCPC), licensed marriage and family therapist (LMFT), Doctor of Psychology (Ph. D, Psy. D) in the State of Illinois. If you hold a terminal clinical license in another state, this meets the requirement but you must demonstrate the ability to establish the clinical license in the state of Illinois within 6 months of hire.WORKING CONDITIONS
Operates out of a vehicle when out in the fieldGeneral office environmentExposure to outdoor environmentAbility to work flexible and on-call hours may be required. Hours can change depending on program needs• Must be comfortable responding to calls in communities across the city
EQUIPMENT
Standard office equipment (e.g., phone, printer, photocopier, calculator)Computers and peripheral equipment (e.g., personal computer, laptop, mobile devices, and-held computer)PHYSICAL REQUIREMENTS
Ability to walk and stand for extended periods of time
• Ability to run, bend, kneel, crouch and move one's hands/arms to grasp or manipulate objects
NOTE:
This is a working position. You will shadow staff to ensure everything is on track, and you will provide coverage if anyone is out of office.
SELECTION REQUIREMENTS
Interview: Held via Microsoft Teams. Testing: There will be a writing exercise to be completed before interview.
APPLICATION EVALUATION:
Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.
COMMITMENT TO DIVERSITY:
To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor
Director of Crisis Services
Department of Public Health
Bureau of Behavioral Health
Number of Positions: 1
(Additional vacancies possible pending budget approval)
Starting Salary: $94,500
Applications for this position will be accepted until 11:59pm CDT on 11/13/2024
Under direction of the Senior Director of Crisis Services, the class functions as a working supervisor assisting in the supervision of the crisis assistance and response division and responding to 911 calls for service with a behavioral health component; and performs related duties as required.
ESSENTIAL DUTIES
• Supervises a team of Clinicians and paraprofessional staff responsible for providing mobile crisis response and case management to clients
• Assigns cases to professional and paraprofessional staff to ensure appropriate distribution of work assignments
• Reviews clinical records, client assessments and clinician reports to ensure completeness and appropriateness of treatment and case management services
• Participates on Alternate Response Teams, to maintain an understanding of the day-to-day work of the Clinicians and to shadow staff to monitor the delivery of services to those in crisis
• Assists staff in responding to complex cases
• Supports ongoing training and professional development of staff
• Responds to 911 calls for service with a behavioral health component
• Ensures program vehicles, equipment and resources are maintained
• Acts as a liaison with community organizations, to keep abreast of crisis services available and to coordinate services for clients
• Facilitates and participates in team/department meetings, trainings, and supervisory sessions as required for program staff
• Maintains a trauma-informed environment that supports the wellbeing of staff (e.g., daily check in with staff, creating a safe and welcoming space for discussion, etc.)
• Performs all duties as assigned in accordance with agency policies and procedures
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Additional duties may be required for this position
Location:
1920 S Western Ave, Chicago, IL 60608
Days:
Monday - Friday
Hours:
9:30 AM - 5:30 PM
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Graduation from an accredited college or university with a Master's or Doctoral degree in Psychology, Counseling, Social Work or directly related field, PLUS four (4) years of experience in delivering direct clinical services in any of the following areas:o Working with patients living with serious and persistent mental illness.
o Working on an Assertive Community Treatment (ACT) or Community Support Team (CST).
o Working on a mobile crisis, alternate response, or co-responder team.
o Working in a psychiatric stabilization setting such as a psychiatric emergency room or crisis stabilization unit.
Working with patients experiencing co-occurring mental health and substance use disorders.Working in an inpatient psychiatric hospital setting.Licensure, Certification, or Other Qualifications
A valid State of Illinois driver's license is required within three (3) months of employmentCurrent license as a licensed Clinical Social Worker (LCSW), licensed clinical professional counselor (LCPC), licensed marriage and family therapist (LMFT), Doctor of Psychology (Ph. D, Psy. D) in the State of Illinois. If you hold a terminal clinical license in another state, this meets the requirement but you must demonstrate the ability to establish the clinical license in the state of Illinois within 6 months of hire.WORKING CONDITIONS
Operates out of a vehicle when out in the fieldGeneral office environmentExposure to outdoor environmentAbility to work flexible and on-call hours may be required. Hours can change depending on program needs• Must be comfortable responding to calls in communities across the city
EQUIPMENT
Standard office equipment (e.g., phone, printer, photocopier, calculator)Computers and peripheral equipment (e.g., personal computer, laptop, mobile devices, and-held computer)PHYSICAL REQUIREMENTS
Ability to walk and stand for extended periods of time
• Ability to run, bend, kneel, crouch and move one's hands/arms to grasp or manipulate objects
NOTE:
This is a working position. You will shadow staff to ensure everything is on track, and you will provide coverage if anyone is out of office.
SELECTION REQUIREMENTS
Interview: Held via Microsoft Teams. Testing: There will be a writing exercise to be completed before interview.
APPLICATION EVALUATION:
Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.
COMMITMENT TO DIVERSITY:
To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor