University System Of New Hampshire
Admissions Manager, Campus Visit Programs
University System Of New Hampshire, Durham, New Hampshire, us, 03824
Position Details
Summary
Operating TitleAdmissions Manager, Campus Visit Programs
Long Classification TitleEducational Program Coordinator II
Campus LocationDurham
DepartmentUNH Admissions
Summary of PositionThe Admissions Manager, Campus Visit Programs is responsible for the daily management of the student representative program, the primary tool of the office to introduce campus visitors (prospective students, parents, guidance personnel) to the university and its offerings, and, as such, is a critical component in the admissions office's recruitment and admission strategy. They are also responsible for the management of a subset of on-campus programming, a large and critical component of the admissions office's recruitment and admission strategy. Their leadership will ensure daily visitors to the Admissions Office have a satisfactory experience from start to finish. They will contribute to office functioning-planning, operational support, and other liaison duties as assigned. Additionally manages assigned territory to include reviewing applications from schools within that area as well as representing the university at high school visits and college nights, panel discussions, virtual programming, or other recruitment efforts.
Acceptable minimum level of educationBachelor's
Acceptable minimum years of experience3-5 years
Additional Job Information
Posting NumberPS4994FY25
Other minimum qualifications
Prior supervisory experience; excellent staff and office management skills.
Bachelor's degree and four years of experience in educational counseling/ administration or master's degree in counseling or related field and two years of experience in educational counseling/administration.
Exceptional organizational skills required.
Excellent personal computer skills required to include excel, word, PowerPoint, and ability to learn new software.
Demonstrated commitment and experience working with diverse populations (race, ethnicity, sexual orientation, socio-economic status).
Demonstrated ability to work as a member of a team.
Regular evening and weekend work will be required.
Excellent oral and written communication skills required.
Demonstrated ability to work independently and regularly exercise judgment regarding programming detail and procedures.
Demonstrated ability to manage multiple assignments.
Valid driver's license.
Additional Preferred Qualifications
3-5 years admissions or higher education experience preferred or Master's degree in counseling or related field and two years of experience in educational counseling/administration.
Familiarity with program planning or project management.
Experience with Slate CRM and report building
Masters preferred
Salary InformationSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Postinghttps://jobs.usnh.edu/postings/64147
Percent Time Information (FTE)1.00
Grade18
EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution InformationThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide
Posting Details
Posting Date11/15/2024
Open Until FilledYes
Closing Date
Posting Open to Internal Candidates Only?No
Interested Internal Candidates Exist?No
Job CategorySalaried Staff (Exempt)
Appointment TypeRegular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.Other - travel by car
Duties / Responsibilities
Job Duties
Duty/ResponsibilityIndependent management of the student representative program to include scheduling, hiring, training, planning, evaluating, and supervising all necessary tasks inherent to running a tour program of approximately 50-100 student representatives, responsible for over 950 tours each year.
Additional tasks include:Development and maintenance of procedure documentation for the student representative program.
Maintain accurate records on recruitment, retention and hours worked by student representatives. Use this data to make informed decisions each semester to improve the quality of programming offered while maintaining a strong student representative program.
Coordination with other offices that rely on student representative program for their programming/information needs
Prepare for and manage 3+ days of fall training and 2 days of spring training; 2 hours of monthly training and management meetings
Administer on-going evaluations of the tours program; incorporate results and findings
Manage advisory board (oversight, leadership board of student positions); support program management
Determine high priority programming and tasks to utilize student representatives.
Collaborate with other student experience coordinators and team members to schedule student ambassadors for programs and create specialized tour routes as needed.
Assign student workers to different projects or tasks as needed to support other student experience team members.
Maintains enthusiasm and commitment of student workers for exceptionally critical and cost-effective program.
Collaborate with On Campus Visitor Coordinator to create daily and weekend tour schedule for the year.Additional tasks include:
Develop a plan on how student ambassadors will be utilized in various programs throughout the year.
Compile and review visitor data each semester to determine best schedule to meet visitor demand while well utilizing student representative resources.
Duty/ResponsibilityTrain, hire, supervise and evaluate the front desk admissions representatives and student workers.Additional tasks include:
Outline goals for staff to meet to provide exceptional customer service to visitors.
Train staff to assist in maintaining accurate data of registrations and attendance for visitors.
Analyze visitor registration and attendance data to make recommendations for programmatic or tour schedule changes.
Along with On Campus Visitor Coordinator, develop speaking points and presentations for tour programming ensuring these along with the appearance of the office space and printed materials all align with branding and core messaging determined by communication team
Duty/ResponsibilityTrain, hire, supervise and evaluate the On Campus Visitor Coordinator ensuring daily visitors' needs are met in all aspects of their visitor experience. Provide leadership and direction for Coordinator to work alongside front desk admissions representatives and student workers to manage daily visitor flow.
Additional tasks include:In collaboration with the Director of Admissions, Student Engagement and Operations, cross train the staff to assist with call center and processing related tasks.
Assign staff to assist with call center or processing area tasks when needed.
Create and maintain a consistent method of updating front line staff such as the call center and front receptionists on programming updates and information.
Duty/ResponsibilityManage Assigned TerritoryIncludes: representing the university at high school visits and college nights; panel discussions; develop new under-represented student markets; work with alumni and/or other efforts necessary to meet target goals established by the office.
Review and evaluate applications from assigned territory.
Duty/ResponsibilityOther tasks as assigned which includes serving as back up for Director of Admissions, Prospective Student Experience should interim role or duties be needed.
Duty/ResponsibilityProvide direction and leadership to student experience team on campus partner collaboration and visitor experiencePrepare campus partner communications and timelines
Lias with communications team to ensure Slate events are programmed and promoted on time
Oversee operational support of day-to-day - maintenace of student experience team documentation and training materials
Take initiative on campus visitor center planning in collaboration with the Director of Student Experience
Utilize Slate reports to provide event based data to leadership
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Resume/Vita
Cover Letter
Optional Documents
Summary
Operating TitleAdmissions Manager, Campus Visit Programs
Long Classification TitleEducational Program Coordinator II
Campus LocationDurham
DepartmentUNH Admissions
Summary of PositionThe Admissions Manager, Campus Visit Programs is responsible for the daily management of the student representative program, the primary tool of the office to introduce campus visitors (prospective students, parents, guidance personnel) to the university and its offerings, and, as such, is a critical component in the admissions office's recruitment and admission strategy. They are also responsible for the management of a subset of on-campus programming, a large and critical component of the admissions office's recruitment and admission strategy. Their leadership will ensure daily visitors to the Admissions Office have a satisfactory experience from start to finish. They will contribute to office functioning-planning, operational support, and other liaison duties as assigned. Additionally manages assigned territory to include reviewing applications from schools within that area as well as representing the university at high school visits and college nights, panel discussions, virtual programming, or other recruitment efforts.
Acceptable minimum level of educationBachelor's
Acceptable minimum years of experience3-5 years
Additional Job Information
Posting NumberPS4994FY25
Other minimum qualifications
Prior supervisory experience; excellent staff and office management skills.
Bachelor's degree and four years of experience in educational counseling/ administration or master's degree in counseling or related field and two years of experience in educational counseling/administration.
Exceptional organizational skills required.
Excellent personal computer skills required to include excel, word, PowerPoint, and ability to learn new software.
Demonstrated commitment and experience working with diverse populations (race, ethnicity, sexual orientation, socio-economic status).
Demonstrated ability to work as a member of a team.
Regular evening and weekend work will be required.
Excellent oral and written communication skills required.
Demonstrated ability to work independently and regularly exercise judgment regarding programming detail and procedures.
Demonstrated ability to manage multiple assignments.
Valid driver's license.
Additional Preferred Qualifications
3-5 years admissions or higher education experience preferred or Master's degree in counseling or related field and two years of experience in educational counseling/administration.
Familiarity with program planning or project management.
Experience with Slate CRM and report building
Masters preferred
Salary InformationSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Postinghttps://jobs.usnh.edu/postings/64147
Percent Time Information (FTE)1.00
Grade18
EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution InformationThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide
Posting Details
Posting Date11/15/2024
Open Until FilledYes
Closing Date
Posting Open to Internal Candidates Only?No
Interested Internal Candidates Exist?No
Job CategorySalaried Staff (Exempt)
Appointment TypeRegular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.Other - travel by car
Duties / Responsibilities
Job Duties
Duty/ResponsibilityIndependent management of the student representative program to include scheduling, hiring, training, planning, evaluating, and supervising all necessary tasks inherent to running a tour program of approximately 50-100 student representatives, responsible for over 950 tours each year.
Additional tasks include:Development and maintenance of procedure documentation for the student representative program.
Maintain accurate records on recruitment, retention and hours worked by student representatives. Use this data to make informed decisions each semester to improve the quality of programming offered while maintaining a strong student representative program.
Coordination with other offices that rely on student representative program for their programming/information needs
Prepare for and manage 3+ days of fall training and 2 days of spring training; 2 hours of monthly training and management meetings
Administer on-going evaluations of the tours program; incorporate results and findings
Manage advisory board (oversight, leadership board of student positions); support program management
Determine high priority programming and tasks to utilize student representatives.
Collaborate with other student experience coordinators and team members to schedule student ambassadors for programs and create specialized tour routes as needed.
Assign student workers to different projects or tasks as needed to support other student experience team members.
Maintains enthusiasm and commitment of student workers for exceptionally critical and cost-effective program.
Collaborate with On Campus Visitor Coordinator to create daily and weekend tour schedule for the year.Additional tasks include:
Develop a plan on how student ambassadors will be utilized in various programs throughout the year.
Compile and review visitor data each semester to determine best schedule to meet visitor demand while well utilizing student representative resources.
Duty/ResponsibilityTrain, hire, supervise and evaluate the front desk admissions representatives and student workers.Additional tasks include:
Outline goals for staff to meet to provide exceptional customer service to visitors.
Train staff to assist in maintaining accurate data of registrations and attendance for visitors.
Analyze visitor registration and attendance data to make recommendations for programmatic or tour schedule changes.
Along with On Campus Visitor Coordinator, develop speaking points and presentations for tour programming ensuring these along with the appearance of the office space and printed materials all align with branding and core messaging determined by communication team
Duty/ResponsibilityTrain, hire, supervise and evaluate the On Campus Visitor Coordinator ensuring daily visitors' needs are met in all aspects of their visitor experience. Provide leadership and direction for Coordinator to work alongside front desk admissions representatives and student workers to manage daily visitor flow.
Additional tasks include:In collaboration with the Director of Admissions, Student Engagement and Operations, cross train the staff to assist with call center and processing related tasks.
Assign staff to assist with call center or processing area tasks when needed.
Create and maintain a consistent method of updating front line staff such as the call center and front receptionists on programming updates and information.
Duty/ResponsibilityManage Assigned TerritoryIncludes: representing the university at high school visits and college nights; panel discussions; develop new under-represented student markets; work with alumni and/or other efforts necessary to meet target goals established by the office.
Review and evaluate applications from assigned territory.
Duty/ResponsibilityOther tasks as assigned which includes serving as back up for Director of Admissions, Prospective Student Experience should interim role or duties be needed.
Duty/ResponsibilityProvide direction and leadership to student experience team on campus partner collaboration and visitor experiencePrepare campus partner communications and timelines
Lias with communications team to ensure Slate events are programmed and promoted on time
Oversee operational support of day-to-day - maintenace of student experience team documentation and training materials
Take initiative on campus visitor center planning in collaboration with the Director of Student Experience
Utilize Slate reports to provide event based data to leadership
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Resume/Vita
Cover Letter
Optional Documents