Chief Operations Officer

COMPANY WEBSITE: https://enterprisemgmtinc.com/

ALTERNATE TITLE(S): COO, Operations Chief

COMPANY: Enterprise Management Solutions, Inc.

DIVISION: Operations

ACCOUNTABLE TO: Chief Executive Officer

ACCOUNTABLE FOR: Administrative Assistant, Assisted Living Manager, Alternate Assisted Living Manager, Psychiatric Mental Health Nurse Practitioner, Family Nurse Practitioner, Property Manager, Scheduling Department Manager, Patient Access Department Manager, PRP BHH Department Director, Special Police Officer Chief, Operations Manager, Operations Coordinator, Office Manager

CLASSIFICATION: Exempt

WORK SCHEDULE: Monday - Friday from 8am to 5pm each day and after hours as needed

COMPENSATION RANGE: $25 - $45 per hour salary of 40 hours per week

ANTICIPATED TRAVEL: 20% of the time, no additional compensation paid for travel

SUMMARY OF POSITION RESPONSIBILITIES: As the Chief Operations Officer (COO), you will oversee the operational functions of our organization. Reporting directly to the CEO, you will be responsible for developing and implementing strategies to optimize efficiency, streamline processes, and drive sustainable growth.

SCHEDULED DUTIES AND RESPONSIBILITIES:

1. Strategic Planning:
   
   • Collaborate with the CEO and other key stakeholders to develop the company's strategic objectives and operational plans.
   • Translate strategic initiatives into actionable operational plans and goals.
2. Operational Management:
   
   • Oversee day-to-day operations, including production, supply chain, logistics, and facilities management.
   • Implement best practices to improve operational efficiency and productivity.
   • Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
3. Financial Management:
   
   • Work closely with the finance team to develop budgets and forecasts aligned with operational needs and strategic objectives.
   • Identify opportunities to reduce costs, optimize resources, and maximize profitability.
4. Process Optimization:
   
   • Analyze existing processes and workflows to identify inefficiencies and bottlenecks.
   • Implement process improvements and automation to streamline operations and enhance productivity.
   • Foster a culture of continuous improvement and innovation across the organization.
5. Quality Assurance:
   
   • Establish and maintain quality standards for products or services, ensuring compliance with regulatory requirements and customer expectations.
   • Implement quality control measures and performance metrics to monitor and maintain high standards.
6. Risk Management:
   
   • Identify operational risks and develop mitigation strategies to minimize their impact on business operations.
   • Ensure compliance with relevant laws, regulations, and industry standards.
7. Leadership and Team Development:
   
   • Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and excellence.
   • Recruit, mentor, and develop talent within the operations department, promoting professional growth and succession planning.
8. Stakeholder Communication:
   
   • Communicate effectively with internal stakeholders to ensure alignment and transparency.
   • Represent the company's operational interests in meetings with external stakeholders.

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Oversee operational staff and functions to ensure the organization is compliant and efficient at all times.
• Consult with the CEO and executive team regularly to implement improvements within your scope on a continuous basis.
• Work with other department/division heads to monitor the financial activities of each department and make recommendations.
• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
• Participate in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance.
• Assist the supervisor with any work-related tasks as requested.
• Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.
• Responsible for following regulations of COMAR, CARF, and company policies/procedures related to service delivery and documentation.
• Support the maintenance of a safe environment by participating in training and drills as requested.

PHYSICAL DEMANDS: Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

WORKING CONDITIONS: Some work is performed in an office.

DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

COMPETENCIES AND SKILLS:

• Proven experience in a senior leadership role overseeing operations within a complex organization.
• Strong understanding of business operations, including production, supply chain management, and financial analysis.
• Demonstrated ability to develop and implement strategic plans to drive operational excellence and achieve business goals.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with a track record of solving complex problems and making data-driven decisions.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with relevant software and tools for process optimization and project management.
• Commitment to fostering a diverse and inclusive workplace culture.

LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:

• Bachelor's degree in business administration, operations management, or a related field; MBA or equivalent advanced degree preferred.

Job Type: Full-time

Pay: $25.00 - $45.00 per hour

Work Location: In person

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