Rosen Hotels & Resorts
IT Technician (On-Site/Orlando)
Rosen Hotels & Resorts, Orlando, Florida, us, 32885
Summary:
The Technician position will assist in the support of hardware, software, and minor network issues that may occur. This includes support of computers, wireless/wired networks, software systems, data cables, printers, and any other technology systems and devices. When needed assist with covering the phones for the Help Desk and troubleshoot over the phone.
Responsibilities:
Install or assist service personnel in the installation of computer hardware and peripheral components such as monitors, keyboards, and printers. Have a good understanding of the technology being used.Perform troubleshooting: To include both wired and wireless configurations.Identify, troubleshoot, install, and terminate different types of copper data cables. This includes punching down the line at a patch panel and crimping an end on the wireRespond to room calls with technology issues including IP phones, guest room entertainment system, guest room wired/wireless High-Speed Internet, and various wiring issues.Cover the phones for the help desk and assist guests and other clientsInterview the user or guest to collect information about a problem and lead the user through diagnostic procedures to find a solution or to gather more information.Work with the team on more complex issues impacting users.Upon identifying the issue communicate findings to Tier 2 and Tier 3 support.Monitor the IT ticketing system. Update and solve tickets as required.Assist with receiving and movement of IT-related products at the various properties.Coordinate with Inventory Specialists and Supervisors to ensure the procedure is followed.Experience/Qualifications:
One year of Tech experience is required.Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequentlyMust be able to legally work in the USA.Education and Certification(s)/License(s):
Associate's degree (A. A.) or equivalent from a two-year College or technical schoolA CompTIA A+ certification is required at a minimum.CompTIA certifications like the N+ and S+ are good to have.Cisco certifications like Cisco CCT or CCNT are applicable.Microsoft certifications such as MCP or MCSE are applicable and encouraged.Other information:
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy
Affordable Health and Dental InsuranceOn-site Medical CenterCompetitive CompensationHoliday PayPaid VacationPaid Personal DaysTuition ReimbursementHigher Education Scholarships401(k) Retirement Savings PlanChildcare Financial AssistanceHospitality and Dining DiscountsFamily Outreach Centerand Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
The Technician position will assist in the support of hardware, software, and minor network issues that may occur. This includes support of computers, wireless/wired networks, software systems, data cables, printers, and any other technology systems and devices. When needed assist with covering the phones for the Help Desk and troubleshoot over the phone.
Responsibilities:
Install or assist service personnel in the installation of computer hardware and peripheral components such as monitors, keyboards, and printers. Have a good understanding of the technology being used.Perform troubleshooting: To include both wired and wireless configurations.Identify, troubleshoot, install, and terminate different types of copper data cables. This includes punching down the line at a patch panel and crimping an end on the wireRespond to room calls with technology issues including IP phones, guest room entertainment system, guest room wired/wireless High-Speed Internet, and various wiring issues.Cover the phones for the help desk and assist guests and other clientsInterview the user or guest to collect information about a problem and lead the user through diagnostic procedures to find a solution or to gather more information.Work with the team on more complex issues impacting users.Upon identifying the issue communicate findings to Tier 2 and Tier 3 support.Monitor the IT ticketing system. Update and solve tickets as required.Assist with receiving and movement of IT-related products at the various properties.Coordinate with Inventory Specialists and Supervisors to ensure the procedure is followed.Experience/Qualifications:
One year of Tech experience is required.Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequentlyMust be able to legally work in the USA.Education and Certification(s)/License(s):
Associate's degree (A. A.) or equivalent from a two-year College or technical schoolA CompTIA A+ certification is required at a minimum.CompTIA certifications like the N+ and S+ are good to have.Cisco certifications like Cisco CCT or CCNT are applicable.Microsoft certifications such as MCP or MCSE are applicable and encouraged.Other information:
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy
Affordable Health and Dental InsuranceOn-site Medical CenterCompetitive CompensationHoliday PayPaid VacationPaid Personal DaysTuition ReimbursementHigher Education Scholarships401(k) Retirement Savings PlanChildcare Financial AssistanceHospitality and Dining DiscountsFamily Outreach Centerand Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.