Associate System Administrator

PRINCIPLE CHOICE SOLUTIONSAssociate System AdministratorPosition Purpose:The Associate System Administrator position is responsible for handling escalated complex software/hardware issues, accurately documenting issues, resolutions, and collaborating with other non-technical groups to solve complex business problems. The Associate System Administrator should be able to handle a technical project from start to finish with minimal assistance from the Director of IT or peers. Such troubleshooting may include complex software application and hardware issues quickly and effectively, via phone, email, remote access, and in person.Organization:This position reports to the IT Infrastructure Manager.Essential Job Functions include the following:Supply and deploy technical solutions to business problems.Provide excellent customer support to all users within the organization.Provide advanced hardware and software support to business users both locally and remotely via phone, email, chat, and remote tools.Minimal end user administration via escalation from the Support Supervisor.Installation and configuration of workstations, printers, network switches, and WAPs.Moderate to advanced support of Office 365 product suite, Adobe Applications, Remote Citrix, utilizing Microsoft Intune.Work closely with the IT Infrastructure Manager to ensure issue tracking and proper assignment of tasks is being completed daily.Provide on-call support as necessary.Perform all other duties as assigned.Knowledge & Experience:3-5 years of work experience in providing outstanding customer service through technical support of both software and hardware in a professional office environment.High knowledge and proficiency of Windows 10/11, Office 365, Adobe, and other SAAS applications.Moderate knowledge of network configuration and equipment.Advanced hardware and software troubleshooting skills.Azure Active Directory and Microsoft PowerShell experience required. At least 3 years of regular use of AD Users and Groups in providing normal AD administration.Experience in working with Group Policy.MACHINES & EQUIPMENT:The incumbent must be able to effectively operate the current computer system, cloud architecture, telephone system, and other office machines such as a copier.PHYSICAL REQUIREMENTS:Must be able to lift and carry up to 20 pounds. Must be able to talk, listen, and speak clearly on the telephone.WORKING CONDITIONS:The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required.Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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