Front Office Manager - Oncology #4

Who We Are St Johns Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated culturally and economically diverse and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County New York Celebrating over 110 years of community care the 257 bed facility provides people of all faiths with comprehensive preventive diagnostic treatment and rehabilitative services regardless of ability to pay Come Grow With Us Type Full Time 75 hours biweekly Shift Days Hours 830 AM 500 PM Salary 70000 85000 Job Summary The Front Office Manager is responsible for the overall operation of the cancer centers front office ensuring efficient patient flow exceptional customer service and administrative support This role requires a strong understanding of the healthcare industry particularly oncology and the ability to lead and motivate a team By effectively managing the front office the Front Office Manager plays a critical role in providing a positive patient experience and supporting the overall goals of the cancer center Responsibilities Team managementOversee the daily operations of the front office including scheduling patient registration and check inout processesTrain and develop front office staffCreate and implement staff schedules to optimize patient flow and coverageConduct performance reviews and provide coaching and feedbackPatient ExperienceEnsure a welcoming and compassionate environment for patients and their familiesResolve patient complaints and concerns in a timely and professional mannerImplement patient satisfaction initiatives and collect feedbackOperational EfficiencyManage front office workflow and procedures to optimize efficiency and productivityOversee appointment scheduling and patient registration processesManage patient records and medical information in compliance with HIPAA regulationsCoordinate with other departments within the cancer center to ensure smooth operationsFinancial ManagementOversee patient billing and insurance verification processesMonitor and manage front office budgetImplement cost saving measures while maintaining quality of serviceQuality AssuranceDevelop and implement quality assurance measures for front office operationsEnsure compliance with all relevant regulations and accreditation standardsCollect and analyze data to identify areas for improvementRequirements Bachelors degree in healthcare administration of related field preferredMinimum 2 years of experience in healthcare administrationStrong leadership and interpersonal skillsExcellent organizational and time management abilitiesProficiency in medical terminology and healthcare insuranceExperience with electronic health records EHR systemsStrong customer service orientation