Globe Telecom, Inc.
Software Engineer & Systems Analyst
Globe Telecom, Inc., Mission, Kansas, United States,
Process and Automation Engineer
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description
The Process and Automation Engineer is responsible for identifying inefficiencies in business processes and implementing automation solutions that improve workflow, productivity, and cost-effectiveness. They work closely with cross-functional teams to streamline operations, deploy automation tools, and ensure that systems are running smoothly. Their primary goal is to optimize and automate repetitive tasks and complex processes across the organization, with a strong focus on continuous improvement and operational excellence.Duties and Responsibilities:
Process Optimization:Analyze existing processes and workflows to identify areas of improvement and opportunities for automation.Design and implement automation solutions to increase process efficiency and reduce human error.Automation Deployment:Develop, configure, and maintain automation scripts, software, and tools such as RPA (Robotic Process Automation) and AI-based systems.Work with IT and business units to integrate automation solutions across platforms.Cross-functional Collaboration:Collaborate with stakeholders from different departments to understand process pain points and develop customized automation strategies.Provide technical guidance and support to teams adopting new automation tools.Performance Monitoring and Continuous Improvement:Monitor the performance of automated processes, ensuring they operate effectively and efficiently.Gather feedback and assess the impact of automation on business outcomes, continuously improving solutions.Documentation and Reporting:Create and maintain detailed documentation of process improvements and automation projects, including workflows, scripts, and performance metrics.Report regularly to management on project progress, outcomes, and opportunities for further automation.Key Performance Indicators (KPIs):
Successful execution of the organization's automation strategyProcess Efficiency Improvement:Percentage of manual processes automated.Reduction in processing time and human intervention for key workflows.Incident resolution time reductionError Reduction:Reduction in errors or rework due to process automation.Improved accuracy of automated tasks.Cost Savings and ROI:Measured financial savings from automation implementation.Return on investment (ROI) for automation projects.Automation Uptime and Reliability:Uptime percentage of automation tools and processes.Number of issues or outages resolved within SLA.User Adoption and Satisfaction:Percentage of stakeholders adopting the new automation solutions.Stakeholder satisfaction and feedback on automation implementations.Top 3-5 Deliverables:
Automation Development - Lead the development of automation scripts and tools, focusing on optimizing IT operations and reducing manual intervention.Mentorship and Technical Leadership - Act as a technical mentor to other engineers, providing guidance and fostering a culture of continuous learning.System Integration - Integrate automation solutions with various IT systems, ensuring seamless operation and minimal disruption.Testing and Debugging - Participate in the testing and debugging of automation scripts and tools, ensuring they function correctly and meet the specified requirements.Skills:
Soft Skills:Problem-solving - Ability to identify inefficiencies and devise solutions to improve processes.Communication - Strong written and verbal communication skills to collaborate with cross-functional teams and stakeholders.Project Management - Ability to manage multiple projects simultaneously, ensuring timely delivery.Analytical Thinking - Strong ability to analyze complex workflows and data to recommend process improvements.Adaptability - Flexibility in adopting new tools and processes, responding to evolving business needs.Hard Skills:Automation Tools - Proficiency with RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere), scripting languages (e.g., Python - preferred, JavaScript), and other process automation tools.Process Mapping - Expertise in mapping and analyzing workflows using tools like Visio, Lucidchart, or other process mapping software.Data Analysis and Reporting - Experience with data analysis and reporting tools (e.g., Power BI, Tableau) to measure process improvements and automation impact.Integration Knowledge - Familiarity with APIs and systems integration to connect various platforms and automate workflows.Database Management - Basic knowledge of databases, SQL, and data retrieval for process automation purposes.Certifications/Licenses:Certified Automation Professional (CAP) (optional but preferred)RPA Certification from leading RPA platforms (UiPath, Blue Prism, etc.)Six Sigma Green Belt/Black Belt (for process improvement methodologies)PMP (Project Management Professional) (for managing automation projects)Competencies:Technical Expertise - Strong understanding of automation and process improvement methodologies.Business Acumen - Ability to align automation strategies with overall business objectives and drive measurable outcomes.Attention to Detail - Ability to work with precision when designing, developing, and implementing automation solutions.Service-centric Mindset - Focus on improving internal processes with the end user or business unit’s needs in mind.Innovation and Creativity - Continuously seek innovative solutions to process inefficiencies and embrace new technologies.Hiring Requirements:Education - Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.Experience - 3-5 years of experience in process improvement, automation engineering, or a related field.Technical Skills - Proven experience in automation tools, process mapping, and software development/scripting.Certifications - Relevant certifications in process improvement, RPA tools, and project management are highly desirable.Knowledge of Methodologies - Experience with Lean, Six Sigma, or Agile methodologies for continuous process improvement.Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.About Us
Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.PurposeIn everything we do, we treat people right to create a Globe of Good.VisionWe see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.MissionWe create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description
The Process and Automation Engineer is responsible for identifying inefficiencies in business processes and implementing automation solutions that improve workflow, productivity, and cost-effectiveness. They work closely with cross-functional teams to streamline operations, deploy automation tools, and ensure that systems are running smoothly. Their primary goal is to optimize and automate repetitive tasks and complex processes across the organization, with a strong focus on continuous improvement and operational excellence.Duties and Responsibilities:
Process Optimization:Analyze existing processes and workflows to identify areas of improvement and opportunities for automation.Design and implement automation solutions to increase process efficiency and reduce human error.Automation Deployment:Develop, configure, and maintain automation scripts, software, and tools such as RPA (Robotic Process Automation) and AI-based systems.Work with IT and business units to integrate automation solutions across platforms.Cross-functional Collaboration:Collaborate with stakeholders from different departments to understand process pain points and develop customized automation strategies.Provide technical guidance and support to teams adopting new automation tools.Performance Monitoring and Continuous Improvement:Monitor the performance of automated processes, ensuring they operate effectively and efficiently.Gather feedback and assess the impact of automation on business outcomes, continuously improving solutions.Documentation and Reporting:Create and maintain detailed documentation of process improvements and automation projects, including workflows, scripts, and performance metrics.Report regularly to management on project progress, outcomes, and opportunities for further automation.Key Performance Indicators (KPIs):
Successful execution of the organization's automation strategyProcess Efficiency Improvement:Percentage of manual processes automated.Reduction in processing time and human intervention for key workflows.Incident resolution time reductionError Reduction:Reduction in errors or rework due to process automation.Improved accuracy of automated tasks.Cost Savings and ROI:Measured financial savings from automation implementation.Return on investment (ROI) for automation projects.Automation Uptime and Reliability:Uptime percentage of automation tools and processes.Number of issues or outages resolved within SLA.User Adoption and Satisfaction:Percentage of stakeholders adopting the new automation solutions.Stakeholder satisfaction and feedback on automation implementations.Top 3-5 Deliverables:
Automation Development - Lead the development of automation scripts and tools, focusing on optimizing IT operations and reducing manual intervention.Mentorship and Technical Leadership - Act as a technical mentor to other engineers, providing guidance and fostering a culture of continuous learning.System Integration - Integrate automation solutions with various IT systems, ensuring seamless operation and minimal disruption.Testing and Debugging - Participate in the testing and debugging of automation scripts and tools, ensuring they function correctly and meet the specified requirements.Skills:
Soft Skills:Problem-solving - Ability to identify inefficiencies and devise solutions to improve processes.Communication - Strong written and verbal communication skills to collaborate with cross-functional teams and stakeholders.Project Management - Ability to manage multiple projects simultaneously, ensuring timely delivery.Analytical Thinking - Strong ability to analyze complex workflows and data to recommend process improvements.Adaptability - Flexibility in adopting new tools and processes, responding to evolving business needs.Hard Skills:Automation Tools - Proficiency with RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere), scripting languages (e.g., Python - preferred, JavaScript), and other process automation tools.Process Mapping - Expertise in mapping and analyzing workflows using tools like Visio, Lucidchart, or other process mapping software.Data Analysis and Reporting - Experience with data analysis and reporting tools (e.g., Power BI, Tableau) to measure process improvements and automation impact.Integration Knowledge - Familiarity with APIs and systems integration to connect various platforms and automate workflows.Database Management - Basic knowledge of databases, SQL, and data retrieval for process automation purposes.Certifications/Licenses:Certified Automation Professional (CAP) (optional but preferred)RPA Certification from leading RPA platforms (UiPath, Blue Prism, etc.)Six Sigma Green Belt/Black Belt (for process improvement methodologies)PMP (Project Management Professional) (for managing automation projects)Competencies:Technical Expertise - Strong understanding of automation and process improvement methodologies.Business Acumen - Ability to align automation strategies with overall business objectives and drive measurable outcomes.Attention to Detail - Ability to work with precision when designing, developing, and implementing automation solutions.Service-centric Mindset - Focus on improving internal processes with the end user or business unit’s needs in mind.Innovation and Creativity - Continuously seek innovative solutions to process inefficiencies and embrace new technologies.Hiring Requirements:Education - Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.Experience - 3-5 years of experience in process improvement, automation engineering, or a related field.Technical Skills - Proven experience in automation tools, process mapping, and software development/scripting.Certifications - Relevant certifications in process improvement, RPA tools, and project management are highly desirable.Knowledge of Methodologies - Experience with Lean, Six Sigma, or Agile methodologies for continuous process improvement.Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.About Us
Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.PurposeIn everything we do, we treat people right to create a Globe of Good.VisionWe see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.MissionWe create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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