Product Owner III

Job DescriptionClient is seeking a highly motivated, digitally savvy, product leader to support our Digital Interactions team. The Senior Digital Product Manager will play a critical role in both crafting and executing our digital vision. The role is responsible for the strategic outcomes of the current digital portfolio which consists of social media, live chat, email, and text/SMS. This role will collaborate with cross-functional teams including Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with customer and internal needs.

Responsibilities•The Senior Digital Product Manager will play a critical role in both crafting and executing our digital vision•Champions the product vision, strategy, and overall product roadmap goals/KPIs aligned to strategic company objectives•Partner with multiple product teams to ensure successful delivery and continuous improvement•Maintains and communicates strategic product roadmaps across multiple product workstreams•Deliver platform solutions that are long-term, large scale and require planning and progression, financial management, status reporting, effective communication and ongoing risk assessment•Communicates to executive stakeholders on channel strategy, execution, and performance•Conducts market research and digital strategies to drive innovation and maintain market leadership•Maintains product budgets, partner contracts, and financial models to prove ROI•Partner with Scrum teams, Product Owners, stakeholder, and business leaders to effectively achieve business goals

Job specific knowledge, skills or abilities:•Entrepreneurial with a strong inclination toward action•Ability to communicate complex and innovative concepts to a new product development team•Clear passion for topics of technology products and an ability to identify possibilities to innovate•Ability to be self-directed and to proactively anticipate problems and seek opportunities•Excellent communication skills including the ability to build relationships•Understanding of the SDLC process and ability to work in an agile environment with bi-weekly releases•Experience operating in an environment driven by KPIs

Preferred qualifications:•Five or more years experience in utility industry•Experience as a Product Analyst•Agile Product Owner certification•'Black Belt' Six Sigma certification•Experience with Jira•Experience with relevant new product or technology development experience working in a fast-paced environment•Experience with teams developing and shipping software

Experience and Education:•Bachelor's degree in engineering, computer science, marketing or related business discipline•Years of prior equivalent work-related experience in lieu of a degree (if applicable): 9+•Years of prior equivalent work-related experience in addition to a degree: 5+ years experience in relevant business area•Licenses, certifications, or registrations: Product Owner certification