JobTracks
End User Support Specialist II
JobTracks, Puyallup, Washington, United States, 98374
We are the central Information Technology organization supporting our offices with essential network infrastructure, hardware, software, and enterprise services. This role involves network and database administration, device management, and comprehensive technical support for both internal and external clients, ensuring seamless operation of business functions.
Position Details:
This is a full-time, on-site position, 5 days a week. Hybrid work arrangements are not available.Skills & Experience:
Minimum of 2 years in a desktop support roleStrong ability to work independently and efficientlyAbility to remain calm under pressureComfortable engaging with customers at all levelsExcellent troubleshooting skillsExperience with ticketing software and remote desktop toolsFamiliarity with Active Directory and SCCMRequired Skills:
Advanced technical troubleshooting skillsProficient in hardware and software knowledge, including understanding of hardware components, operating systems, and software applicationsProficiency in remote desktop tools (preferably Bomgar)Knowledge of ticketing systemsDesired Skills:
Familiarity with remote desktop tools (Bomgar preferred)Experience with ticketing software, ideally ServiceNowKnowledge of Intune or other computer management software
Position Details:
This is a full-time, on-site position, 5 days a week. Hybrid work arrangements are not available.Skills & Experience:
Minimum of 2 years in a desktop support roleStrong ability to work independently and efficientlyAbility to remain calm under pressureComfortable engaging with customers at all levelsExcellent troubleshooting skillsExperience with ticketing software and remote desktop toolsFamiliarity with Active Directory and SCCMRequired Skills:
Advanced technical troubleshooting skillsProficient in hardware and software knowledge, including understanding of hardware components, operating systems, and software applicationsProficiency in remote desktop tools (preferably Bomgar)Knowledge of ticketing systemsDesired Skills:
Familiarity with remote desktop tools (Bomgar preferred)Experience with ticketing software, ideally ServiceNowKnowledge of Intune or other computer management software