Della Infotech
End User Support Specialist I
Della Infotech, Los Angeles, California, United States, 90079
Intake call:
Schedule : Fully onsite, 5 days a week.Locations : Flexible among four main office locations: Anaheim, Irvine, City of Industry, and Diamond Bar - CaliforniaTraining : 2 weeks of training provided.Skills Required :Familiarity with SCCM, Active Directory, and Bomgar.Tier 1 support level experience.Strong customer service skills.Experience with ticketing systems; ServiceNow preferred but alternatives are acceptable.Knowledge of hardware and onboarding processes is required.Contract : 1 year with the possibility of extension.Interviews : 2 rounds of interviews, with a potential for a 3rd round if needed.Experience : 5+ years of relevant experience required.
JD:Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.This position is 5 days in office, hybrid will not be considered.Skills/Experience:Two years' experience in a desktop support role positionAbility to work efficiently and independentlyRemain calm in stressful situationsBe comfortable working will all levels of customersExcellent troubleshooting skillsExperience using ticketing softwareExperience using remote desktop toolsExperience with Active Directory and SCCMRequired Skills:Technical troubleshooting skillsHardware and software knowledge; understanding hardware and their components; operating systems; and softwareRemote desktop knowledge, preferably BomgarTicketing software knowledgeDesired Skills:Remote desktop knowledge, preferably BomgarTicketing software knowledge, preferably ServiceNowWorkable knowledge of Intune/ computer management software
Schedule : Fully onsite, 5 days a week.Locations : Flexible among four main office locations: Anaheim, Irvine, City of Industry, and Diamond Bar - CaliforniaTraining : 2 weeks of training provided.Skills Required :Familiarity with SCCM, Active Directory, and Bomgar.Tier 1 support level experience.Strong customer service skills.Experience with ticketing systems; ServiceNow preferred but alternatives are acceptable.Knowledge of hardware and onboarding processes is required.Contract : 1 year with the possibility of extension.Interviews : 2 rounds of interviews, with a potential for a 3rd round if needed.Experience : 5+ years of relevant experience required.
JD:Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.This position is 5 days in office, hybrid will not be considered.Skills/Experience:Two years' experience in a desktop support role positionAbility to work efficiently and independentlyRemain calm in stressful situationsBe comfortable working will all levels of customersExcellent troubleshooting skillsExperience using ticketing softwareExperience using remote desktop toolsExperience with Active Directory and SCCMRequired Skills:Technical troubleshooting skillsHardware and software knowledge; understanding hardware and their components; operating systems; and softwareRemote desktop knowledge, preferably BomgarTicketing software knowledgeDesired Skills:Remote desktop knowledge, preferably BomgarTicketing software knowledge, preferably ServiceNowWorkable knowledge of Intune/ computer management software