Support Services Technician

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGEJob ID: 29263 Agency: Bureau of Information and Telecommunications Location:Pierre, SDSalary: $21.68-$27.10/hour, depending on qualifications Pay Grade: 02 Closing Date: 11/21/24This is a Full-Time 40 Hours Weekly position with the Bureau of Information and Telecommunications (BIT). For more information on BIT, please visit https://www.sd.gov/bit.If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team!The Bureau of Information and Telecommunications has a full-time permanent position open for a Support Services Technician. Under administrative supervision, applies depth of knowledge and skill in complex and varied work situations while providing excellent customer service. Responsibilities include imaging and deployment of computers, installing and configuring software and peripherals and assisting users during deployments. Other duties include, but not limited to; troubleshooting hardware/software failures, processing break/fix tickets, network equipment replacements, and documentation.Benefits of working for the State of South Dakota include:multiple health plan options, including a $0 employee premium option;6% fully matched retirement plan. Includes long term disability and family survivor benefits;$25,000 paid life insurance;generous leave policies;stable industry sector;flexible work schedule, providing the ability to maintain a great work/life balance. Work is performed in a typical office environment. Installations and repairs may require working in cramped or confined spaces, lifting heavy equipment, and exposure to electrical hazards.The Ideal Candidate Will Have:An associate degree or 2 years work experience in a related computer support field is preferred. Knowledge, Skills, and Abilities:Microsoft Operating Systems;Microsoft Office 365 and Teams;Active Directory;Microsoft Azure Entra ID;work effectively alone or in a team environment;ability to identify and resolve hardware/software issues on various computer hardware platforms;ability to create and document;interface with users via our service delivery system, telephone, chat, or electronic mail;communicate well both verbally and in written form;manage time, prioritize work and complete work within assigned timeframes;provide quality customer service; and,knowledge in the operation of computers and networking.Additional Requirements: To be considered, please attach your resume.This position is eligible for Veterans' Preference per ARSD 55:10:02:08.Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=LI You must apply online, emailed resumes or submissions will not be accepted. South Dakota Bureau of Human Resources Telephone: 605.773.3148 Email: careers@state.sd.us http://bhr.sd.gov/workforus "An Equal Opportunity Employer"#LI-Onsite