Insight Global
Claims Technician
Insight Global, Glen Allen, Virginia, United States, 23060
Job Description
Responsibilities
Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line and taking new reports in a compassionate and professional manner, formatting correspondence, preparing correspondence for distribution and responsible for responding voice mailbox messages.
Maintain understanding of departmental service standards, guidelines, processes and procedures.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Requirements
Excellent customer service skills
Call Center or answering service experience preferred
Detail-oriented
Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
Ability to learn other software required for role
Strong skills in verbal and written communication, analysis and problem solving, organization and time management
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Experience working in a team-oriented, collaborative environment
Strong desire for continuous improvement
High School diploma or equivalent is required, some college is preferred
Insurance experience preferred
Shift is 11:30 am to 8pm ET null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Responsibilities
Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line and taking new reports in a compassionate and professional manner, formatting correspondence, preparing correspondence for distribution and responsible for responding voice mailbox messages.
Maintain understanding of departmental service standards, guidelines, processes and procedures.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Requirements
Excellent customer service skills
Call Center or answering service experience preferred
Detail-oriented
Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
Ability to learn other software required for role
Strong skills in verbal and written communication, analysis and problem solving, organization and time management
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Experience working in a team-oriented, collaborative environment
Strong desire for continuous improvement
High School diploma or equivalent is required, some college is preferred
Insurance experience preferred
Shift is 11:30 am to 8pm ET null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.