Lumen
Lead HR Advisor Employee Relations
Lumen, Providence, Rhode Island, us, 02912
Lumen Lead HR Advisor Employee Relations Providence, Rhode Island Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAt Lumen, our human resources team is dedicated to understanding the needs of our employees and determining how best to support and guide them. As a Lead HR Advisor in the Employee & Labor Relations Center of Excellence, you will be tasked with offering support, guidance, and solutions to various employee and leadership concerns, which can range from straightforward to highly complex matters. Your responsibilities will include management coaching, performance management, leading and guiding investigations, dispute resolution, change management, influencing solutions-based decisions, HR policy interpretation, and spearheading continuous improvement projects.The Main ResponsibilitiesServe as a trusted advisor influencer providing candid, unbiased, and solutions-based counsel through an interactive partnership with the business focusing on supporting a dynamic sales employee population.Demonstrates ability to provide thoughtful and empathetic support to employees and leaders actively listening and asking probing questions to accurately diagnose the issues.Guides leaders and business partners on Lumen's Core Principles, leadership strategies, and best practices.Coach leaders to improve leadership abilities, relationships among teams/individuals, and interpersonal communications including conflict resolution, positive performance optimization, and corrective actions.Provide expert advice and support on employee relations issues.Conduct thorough investigations of complaints ensuring fair and consistent application of policies.Utilize data, artificial intelligence tools, and other established best practices to inspire and foster continuous impactful improvement.Work in a dynamic, evolving, high-energy work environment.What We Look For in a CandidateExperience in working with Sales segments.Minimum of 6 years of Human Resources experience with a strong understanding of employee relations and employment law.Ability to be resilient and remain professional under pressure when partnering with senior-level leaders on complex issues.Expertise in conflict resolution.Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate.Expert interpersonal and collaboration skills with experience dealing at all levels within an organization.Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity.Proficiency in HR software and Microsoft Office Suite.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80510 - $107340
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$84740 - $112980
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$88980 - $118630
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$93210 - $124280
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
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Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAt Lumen, our human resources team is dedicated to understanding the needs of our employees and determining how best to support and guide them. As a Lead HR Advisor in the Employee & Labor Relations Center of Excellence, you will be tasked with offering support, guidance, and solutions to various employee and leadership concerns, which can range from straightforward to highly complex matters. Your responsibilities will include management coaching, performance management, leading and guiding investigations, dispute resolution, change management, influencing solutions-based decisions, HR policy interpretation, and spearheading continuous improvement projects.The Main ResponsibilitiesServe as a trusted advisor influencer providing candid, unbiased, and solutions-based counsel through an interactive partnership with the business focusing on supporting a dynamic sales employee population.Demonstrates ability to provide thoughtful and empathetic support to employees and leaders actively listening and asking probing questions to accurately diagnose the issues.Guides leaders and business partners on Lumen's Core Principles, leadership strategies, and best practices.Coach leaders to improve leadership abilities, relationships among teams/individuals, and interpersonal communications including conflict resolution, positive performance optimization, and corrective actions.Provide expert advice and support on employee relations issues.Conduct thorough investigations of complaints ensuring fair and consistent application of policies.Utilize data, artificial intelligence tools, and other established best practices to inspire and foster continuous impactful improvement.Work in a dynamic, evolving, high-energy work environment.What We Look For in a CandidateExperience in working with Sales segments.Minimum of 6 years of Human Resources experience with a strong understanding of employee relations and employment law.Ability to be resilient and remain professional under pressure when partnering with senior-level leaders on complex issues.Expertise in conflict resolution.Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate.Expert interpersonal and collaboration skills with experience dealing at all levels within an organization.Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity.Proficiency in HR software and Microsoft Office Suite.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80510 - $107340
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$84740 - $112980
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$88980 - $118630
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$93210 - $124280
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
#J-18808-Ljbffr