ERT
Help Desk Specialist
ERT, Honolulu, Hawaii, United States, 96814
Position DescriptionWe are in search of a Help Desk Specialist to support the National Marine Fisheries Service (NMFS) Pacific Islands Fisheries Science Center Service Desk in Honolulu, HI. This position provides support to 50 staff. Program support requires basic understanding of the various systems supporting the organizational mission, basic data analysis, and some reporting. This position is the primary point of contact for IT inquiries that may result in service requests and incident resolution. Duties include:Provide overflow triage support for phone, email, and walkup requests, as directedServe as a point of escalation for support requests that are not resolved at the first tierProvide hardware support (workstation setup, moves, system imaging, device staging, loaner prep, refresh, facilitate warranty repairs)Software installation, configuration, and troubleshooting supportMeeting support (webinar setups and kickoffs, meeting kickoffs, equipment setups and breakdown)Provide audio\video operational supportUncrate, accept/test, burn-in computers, laptops, mobile devices, printers and other new peripheral equipment upon receiptInstall approved software on end-user computers and other devicesInstall equipment at offices, cubicles and conference roomsEstablish and test LAN connectivityMobile device provisioning, management, and technical supportSupport other CX desktop-based tasks and projects, as assignedLimited Active Directory account managementSupport the technology needs of NOAA users with off-site/off-campus meetings and conferencesSupport other NMFS/PIFSC project teams during implementation and testing of changes or enhancements to the LAN and applications
Required SkillsAt least 1 year of experience in relevant professional position(s)Detail oriented, organized, and timelyAbility to work well independently and in a team settingWork within the team framework created by management and work with team members on assigned projects.Basic use of Microsoft Suite (WORD, EXCEL, etc.) and PDF
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.EducationHS Diploma; AA or BS degree in computer science or other relevant area preferredLocationWork is performed on-site at the NMFS Pacific Islands Fisheries Science Center in Honolulu, HIPay InformationThe hourly rate for this role ranges from $18 - $30/hour. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate's work experience, education/training, and key skills.BenefitsAll full-time employees are eligible to participate in our flexible benefits package, which includes:Medical, Rx, Dental, and Vision Insurance401(k) retirement plan with company-matching11 Paid Federal Government HolidaysBasic Life & Supplemental LifeHealth Savings Account, Flexible Spending and Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityEmployee assistance program (EAP)Tuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsProfessional Membership ReimbursementEmployee Referral ProgramCompetitive compensation planDiscretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performancePublication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Required SkillsAt least 1 year of experience in relevant professional position(s)Detail oriented, organized, and timelyAbility to work well independently and in a team settingWork within the team framework created by management and work with team members on assigned projects.Basic use of Microsoft Suite (WORD, EXCEL, etc.) and PDF
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.EducationHS Diploma; AA or BS degree in computer science or other relevant area preferredLocationWork is performed on-site at the NMFS Pacific Islands Fisheries Science Center in Honolulu, HIPay InformationThe hourly rate for this role ranges from $18 - $30/hour. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate's work experience, education/training, and key skills.BenefitsAll full-time employees are eligible to participate in our flexible benefits package, which includes:Medical, Rx, Dental, and Vision Insurance401(k) retirement plan with company-matching11 Paid Federal Government HolidaysBasic Life & Supplemental LifeHealth Savings Account, Flexible Spending and Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityEmployee assistance program (EAP)Tuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsProfessional Membership ReimbursementEmployee Referral ProgramCompetitive compensation planDiscretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performancePublication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.