Burckhardt Compression
Technical Support Consultant
Burckhardt Compression, Waller, Texas, United States, 77874
Tasks & AccountabilitiesResponsible for the execution of the Technical Support roles.Provide technical support for the Sales/Account Managers, Inside Sales, Service Centers, New Compressor Systems, and other internal departments throughout the entire project cycle.Provide technical support to the Field Service Representatives before, during and after service, installations, commissioning, repairs, or incidents.Management of Corrective Maintenance cases in cooperation with the various departments.Participate in BC 24/7 hotline.Key Responsibilities
Technical support
Work closely with the Sales team to ensure quality quotes or offerings are provided and meet customer requirements.Review or evaluate customer request for quotation documents and specifications.Conduct the design & selection of offerings and work closely with Sales/Vendors to select and cost externally supplied goods and services to ensure reliability meets customer needs.Prepare detailed technical proposals, schedule estimates or offerings based on customer requirements and discuss proposal strategies with the Sales group.Provide subject matter expertise and technical reviews of project information including scope, purchase order, and client specifications/requirements in order to provide technical support the Field Service and Sales groups.Create installation, commissioning and revision programs.Source spec sheets, manuals, etc. to provide recommendations when requested.Create technical reports and RCA of medium complexity (2nd level).Ensure a clear and efficient transition of all project information to all parties involved.Document various compressor-related work in the CRM (Customer Relationship Management) system.Advise valve and packing case internal setups depending on specific operating conditions.Address customer concerns, troubleshoot, modify, and solve running issues with components.Training
Develop and deliver internal technical training to Sales/Account Mangers, Inside Sales, Service Centers, New Compressor Systems, and other internal departments to ensure their knowledge of reciprocating compressors and processes are at a level to appropriately support their external customers.Contribute to the creation or provide input on repair procedures, technical training, and operating documents.Project Management
Build/support Burckhardt Component database and global repair procedures.Prepare 3D models and drawings. Organize and maintain drawing database.Maintain and update customer unit specs.Reverse engineer components, research alternative designs, perform calculations to manufacture new equipment.Manage re-cylindering work orders thought entire projectAdditional Responsibilities
Ensure personal knowledge of reciprocating compressors and processes are at a level to appropriately support internal and external customers.Attend various meetings, represent the NAM region and present previous actions completed, new actions required, updated CRM and open issues/red flags.Other duties as assigned.Education/ experience / languages:
Technical background in a related Engineering field, or Mechanical Engineering Technology.BS in Mechanical Engineering preferred10+ years in Field Service Maintenance and Operations5+ years of progressive experience in direct manufacturing and shop repairs.Good understanding of contract law, lien legislation and cost management.Excellent understanding of the design/build process.Must be self-motivated and promote strong team building.Highly detail-oriented with expert level of organization and time management skills.Exceptional communication, interpersonal and client management skills.Ability to successfully adapt in fast-growing and changing environments.Proficient with Microsoft Office Suite, Microsoft 365 Dynamics, -particularly Outlook, Word PowerPoint & Excel. Previous experience with SAP would be considered an asset.Proficient in EnglishSpecial requirements:
This is a full-time, permanent position based on a 40-hour workweek with frequent business travel required within the US, Canada and internationally.Valid driver's license and passport is required.This position is required to attend periodic technical training as assigned.This position is required to be on-call to support and assist assigned groups.
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.
Technical support
Work closely with the Sales team to ensure quality quotes or offerings are provided and meet customer requirements.Review or evaluate customer request for quotation documents and specifications.Conduct the design & selection of offerings and work closely with Sales/Vendors to select and cost externally supplied goods and services to ensure reliability meets customer needs.Prepare detailed technical proposals, schedule estimates or offerings based on customer requirements and discuss proposal strategies with the Sales group.Provide subject matter expertise and technical reviews of project information including scope, purchase order, and client specifications/requirements in order to provide technical support the Field Service and Sales groups.Create installation, commissioning and revision programs.Source spec sheets, manuals, etc. to provide recommendations when requested.Create technical reports and RCA of medium complexity (2nd level).Ensure a clear and efficient transition of all project information to all parties involved.Document various compressor-related work in the CRM (Customer Relationship Management) system.Advise valve and packing case internal setups depending on specific operating conditions.Address customer concerns, troubleshoot, modify, and solve running issues with components.Training
Develop and deliver internal technical training to Sales/Account Mangers, Inside Sales, Service Centers, New Compressor Systems, and other internal departments to ensure their knowledge of reciprocating compressors and processes are at a level to appropriately support their external customers.Contribute to the creation or provide input on repair procedures, technical training, and operating documents.Project Management
Build/support Burckhardt Component database and global repair procedures.Prepare 3D models and drawings. Organize and maintain drawing database.Maintain and update customer unit specs.Reverse engineer components, research alternative designs, perform calculations to manufacture new equipment.Manage re-cylindering work orders thought entire projectAdditional Responsibilities
Ensure personal knowledge of reciprocating compressors and processes are at a level to appropriately support internal and external customers.Attend various meetings, represent the NAM region and present previous actions completed, new actions required, updated CRM and open issues/red flags.Other duties as assigned.Education/ experience / languages:
Technical background in a related Engineering field, or Mechanical Engineering Technology.BS in Mechanical Engineering preferred10+ years in Field Service Maintenance and Operations5+ years of progressive experience in direct manufacturing and shop repairs.Good understanding of contract law, lien legislation and cost management.Excellent understanding of the design/build process.Must be self-motivated and promote strong team building.Highly detail-oriented with expert level of organization and time management skills.Exceptional communication, interpersonal and client management skills.Ability to successfully adapt in fast-growing and changing environments.Proficient with Microsoft Office Suite, Microsoft 365 Dynamics, -particularly Outlook, Word PowerPoint & Excel. Previous experience with SAP would be considered an asset.Proficient in EnglishSpecial requirements:
This is a full-time, permanent position based on a 40-hour workweek with frequent business travel required within the US, Canada and internationally.Valid driver's license and passport is required.This position is required to attend periodic technical training as assigned.This position is required to be on-call to support and assist assigned groups.
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.