TEPHRA
ServiceNow Technical Lead
TEPHRA, Monmouth Junction, New Jersey, us, 08852
Description:
Responsibilities:
Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requestsDevelop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.Guide the team in having the right level of details in the design artifacts.Review the design and code to ensure it aligns to customer expectation and follows industry standardsGood practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.Apply innovative technology to business processes in order to develop new solutions and troubleshoot issuesConsult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNowFollow up on outstanding development needs and provides timely status reports to the project managerAdvise on options, risk and impacts on business/ITIL processesCommunicate technical problems and solutions to both technical and non-technical audiencesExperience:
10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical SolutionsMust have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer's in house team.Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNowExperience in supporting production systemLiaise with end users to address their queries swiftly.Must be able to document the work done and create handover document to service management teamMust be hands on in ITSM and ITOM.Adept in creating reports as per the requirement. Performance analytics included.Certifications - Certified application developer, Certified implementation specialist - ITSM.Skills Overview:
ServiceNow platform implementation, development, support, enhancementServiceNow Discovery Configuration, Run Book Automation preferredKnowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSSStrong customer service and excellent verbal/written communicationExcellent attention to details, ability to multitask, and effective time management skillsUnderstand full ITSM application lifecycleITIL certified desired
Salary Range:
$ 104,400 - $166,600 a year
#LI-AK1
Responsibilities:
Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requestsDevelop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.Guide the team in having the right level of details in the design artifacts.Review the design and code to ensure it aligns to customer expectation and follows industry standardsGood practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.Apply innovative technology to business processes in order to develop new solutions and troubleshoot issuesConsult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNowFollow up on outstanding development needs and provides timely status reports to the project managerAdvise on options, risk and impacts on business/ITIL processesCommunicate technical problems and solutions to both technical and non-technical audiencesExperience:
10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical SolutionsMust have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer's in house team.Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNowExperience in supporting production systemLiaise with end users to address their queries swiftly.Must be able to document the work done and create handover document to service management teamMust be hands on in ITSM and ITOM.Adept in creating reports as per the requirement. Performance analytics included.Certifications - Certified application developer, Certified implementation specialist - ITSM.Skills Overview:
ServiceNow platform implementation, development, support, enhancementServiceNow Discovery Configuration, Run Book Automation preferredKnowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSSStrong customer service and excellent verbal/written communicationExcellent attention to details, ability to multitask, and effective time management skillsUnderstand full ITSM application lifecycleITIL certified desired
Salary Range:
$ 104,400 - $166,600 a year
#LI-AK1