BroadAxis
L2 Support Engineer
BroadAxis, New York, New York, us, 10261
Job DescriptionJob Title:
L2 Support Engineer
Location:
New York, NY (Onsite)
Contract Duration:
12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.Support the transformation of systems through in-depth analysis, debugging, and problem-solving.Required Qualifications:
Experience:
4-10 years in L2/L3 application support with development experience.Industry Background:
Banking or Investment Banking experience is essential.Technical Skills:
Proficiency in an object-oriented programming language (Java, C++, Python, etc.).Soft Skills:
Strong communication skills, critical thinking, and the ability to work independently under pressure.Preferred Skills:
Familiarity with Unix/Linux environments.Proficiency in SQL and database management.L2 Role Criteria:
Strong analytical skills with a proactive approach to problem-solving.Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.
L2 Support Engineer
Location:
New York, NY (Onsite)
Contract Duration:
12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.Support the transformation of systems through in-depth analysis, debugging, and problem-solving.Required Qualifications:
Experience:
4-10 years in L2/L3 application support with development experience.Industry Background:
Banking or Investment Banking experience is essential.Technical Skills:
Proficiency in an object-oriented programming language (Java, C++, Python, etc.).Soft Skills:
Strong communication skills, critical thinking, and the ability to work independently under pressure.Preferred Skills:
Familiarity with Unix/Linux environments.Proficiency in SQL and database management.L2 Role Criteria:
Strong analytical skills with a proactive approach to problem-solving.Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.