Data Center Storage Engineer L2

Milestone is seeking a Data Center Storage Engineer L2 with strong communications, problem-solving and technical skills to help with day-to-day hardware deployment and repair systems operations. As part of the Infrastructure Data Storage management team, you will work onsite in our Bluffdale Utah based local data center, Monday through Friday 7a to 4p local time.You will interface directly with the data center operations team to provide post-hardware repair support and ensure that hardware is validated and returned to the production fleet.As an autonomous, proactive individual, you will be required to take initiative and demonstrate leadership, representing the Infrastructure and Shared Services (ISS) team in the data center.

How You Will Make an Impact:

Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps, and validating hardware to send them back out to the production fleetCommunicate extensively with datacenter operations teams working hand in hand resolving hardware issuesDeploying, troubleshooting, repairing, and ensuring the server fleet is operating at its maximum capacityProactively monitor data storage utilization, I/O capacities and alertsCreate and maintain monitors for existing data storesParticipate in business hours on-call for storage related alerts and escalationsPerform code reviews for bugs; identify code related problems in automated validation processes; implement resolutions where feasible and creating tickets (ServiceNOW and Jira)Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wikiContinuously review, learn, and understand internal services and tools that apply to our IT workflowsProvide mentoring and training when necessary to DC Operations teamsResourcefulness and problem-solving aptitudeWhat you will need to Succeed:

Computer Science, Computer Hardware Engineering education, or minimum 3 years in the industryAbility to explain complicated hardware issues, hardware configurations and BIOS configurationsExperience scripting with Python or Ansible programingFamiliarity with automated booting in a linux environmentFamiliarity with automation tools (i.e. Jenkins, Docker, etc)Strong hands-on working knowledge of LinuxWorking knowledge of Windows administrationUnderstanding of networking, storage, and server hardware infrastructureFamiliar experience with hardware from vendors like Hitachi, NetApp, Pure Storage, Arista Cisco, Brocade, and SupermicroFamiliarity with Google SuiteFamiliarity with VMWare/ESXiProblem-solving skills, especially related to server, storage, and network hardwareProven experience as a Linux SysadminProven experience in a Data CenterFamiliarity with Network Fibre Channel, iSCSI, VLANs, NFS, Port Channel GroupsExcellent interpersonal and teamwork skillsGood written and verbal communication skillsDetail-oriented and a well-organized self-starterAbility to take ownership of issues that arise from various hardware and software problems and follow them to resolutionKnowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office ProductsAble to safely lift and move a minimum of fifty (50) poundsAble to work onsite in our Utah based local datacenter, Monday through Friday 7a to 4p local timePreferred Qualifications:

Competent knowledge of Pure Storage products such as Flash Array and Flash Blade